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TECHNICAL SUPPORT SPECIALIST

ITIL and A+ Certifications for Entry-Level IT Jobs!

Technical Support Specialist

Prepare yourself for an IT career by developing valuable skills and earning CompTIA A+ certification as well as the coveted ITIL Foundation certification. The Technical Support Specialist program is designed to help individuals get to work in entry-level jobs in the IT field involving desktop support, basic TCP/IP networking and troubleshooting, Windows/other operating system installation and maintenance, server hardware and software support, and disaster prevention and recovery strategies.

This IT certification training program also introduces the principles and core elements of IT service management (ITSM) based on the ITIL framework.

Is This IT Training for Me?

The 15-day Technical Support Specialist program is designed for those seeking entry-level IT support positions. It offers a subset of the courses and IT certifications available in our more comprehensive 25-day Computer User Support Specialist program, which is intended for those who also seek IT certifications in networking and security technologies.

Course at a Glance

BASE TRAINING PERIOD

15 Days

IT CERTIFICATION

CompTIA A+ and ITIL Foundation

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SKILL LEVEL

Entry level with no prerequisites

LIVE INSTRUCTOR

This course is available at any LQ campus

VA APPROVED

This course is eligible for VA tuition benefits

ACE CREDIT

See What You'll Learn

Unit 1: ITIL Foundation

Course Objectives: The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. The ITIL Foundation course is designed to give students a basic understanding of the processes that help IT staff deliver quality service. Students will learn the core principles of ITIL service management and will be prepared to sit for the ITIL v3 Foundation exam upon completion of the class.

Prerequisites:

  • Basic computer literacy
  • Basic PC operating system navigation skills
  • Basic internet usage skills
  • Basic IP addressing knowledge
Unit 2: CompTIA A+

Course Objectives:

  • Identify the components of standard desktop personal computers
  • Identify fundamental components and functions of personal computer operating systems
  • Identify best practices followed by professional personal computer technicians
  • Install and configure operating systems
  • Maintain and troubleshoot installations of Microsoft Windows
  • Identify network technologies
  • Install and manage network connections
  • Support laptops, portable computing devices, printers, and scanners
  • Identify personal computer security concepts
  • Support personal computer security
  • Install, configure, maintain, troubleshoot, and replace computer hardware, system components, and peripherals
  • Maintain and troubleshoot the Windows Operating System
  • Install a small-office/home-office network and troubleshoot network connections
  • Secure personal computers

Prerequisites:

  • Basic computer literacy
  • Basic PC Operating System navigation skills
  • Basic Internet usage skills
  • Basic IP addressing knowledge

Since I've been certified, I've gotten a job offer for every IT position I've applied for.

- Marcus Mingo

LeaderQuest Graduate, CompTIA Security+, EC-Council CEH, and CND-Certified

Job Outlook

Individuals who complete ITIL Foundation and CompTIA training and certification qualify for the following job roles:

Help Desk Technician, Technical Support Specialist, IT Support Specialist, and similar roles.

  • Projected job growth rate for Computer Support is 12% from 2014 – 2024*
  • Median national Technical Support Specialist salary: $47,444**
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*Bureau of Labor Statistics, U.S. Dept of Labor, Occupational Outlook Handbook, 2016-2017 Edition
**Median national salary ranges based on job titles and salary information from PayScale.com

Apply Now

To learn more or apply for this program, please complete the form below and a training counselor will contact you.

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Financing Options

FEDERAL FINANCIAL AID PROGRAMS FOR IT AND CYBER SECURITY TRAINING

Workforce Innovation and Opportunity Act (WIOA) Adult and Dislocated Worker Program:
This program provides government funding for employment and training services. WIOA aids eligible adults and dislocated workers in both finding and qualifying for meaningful employment.

Trade Adjustment Assistance (TAA):
TAA is a federally funded employment program. It provides benefits to workers who lose their jobs or had their hours reduced as a result of foreign trade. Benefits may include training, job search allowances, relocation allowances, and other reemployment services.

MILITARY EDUCATION BENEFITS

Post 9/11 G.I. Bill Education Program:
The Post 9/11 G.I. Bill is an education benefit program for Active Duty, Selected Reserve, and National Guard service members who served on active duty after September 10, 2001.

Veterans Workforce Investment Program (VWIP):
VWIP provides resources for the training necessary to prepare eligible veterans for meaningful employment within the labor force.

The Vocational Rehabilitation and Employment (VR&E) VetSuccess Program:
The VR&E VetSuccess program, also known as Voc-Rehab or Chapter 31, offers disabled vets counseling, training, education and other services needed to prepare for, find, and keep suitable jobs.

Military Spouse Career Advancement Accounts (MyCAA):
MyCAA provides up to $4,000 (over 2 years) of Financial Assistance for military spouses who are pursuing degree programs, licenses or credentials leading to employment in portable career fields.

PRIVATE TRAINING LOAN OPTIONS

LeaderQuest has partnered with Climb Credit! Climb Credit offers tuition financing at fixed interest rates starting at 5%. They offer high approvals and low monthly payments. Climb’s online application takes minutes to complete with instant pre-approval. Apply with a qualifying co-borrower for the best rates.

Approved and available funding programs vary by location. Visit www.climbcredit.com/leaderquest for complete details and eligibility requirements.