fbpx

TECHNICAL SUPPORT SPECIALIST

ITIL and A+ Certifications for Entry-Level IT Jobs

Technical Support Specialist

Prepare yourself for an IT career by developing valuable skills and earning CompTIA A+ certification as well as the coveted ITIL Foundation certification. The Technical Support Specialist program is designed to help individuals get to work in entry-level jobs in the IT field involving desktop support, basic TCP/IP networking and troubleshooting, Windows/other operating system installation and maintenance, server hardware and software support, and disaster prevention and recovery strategies.

This IT certification training program also introduces the principles and core elements of IT service management (ITSM) based on the ITIL framework.

Is This IT Training for Me?

The 15-day Technical Support Specialist program is designed for those seeking entry-level IT support positions. It offers a subset of the courses and IT certifications available in our more comprehensive 25-day Computer User Support Specialist program, which is intended for those who also seek IT certifications in networking and security technologies.

Not sure which career path is best for you? Do you want to be qualified for a job and have access to open employment opportunities once you complete your training? LeaderQuest career services can help you with that and more!

Learn More!

Course Prerequisites

While there are no required prerequisites for this program, the following is recommended:

  • Basic computer literacy
  • Basic PC operating system navigation skills
  • Basic Internet usage skills
  • Basic IP addressing knowledge

REQUEST MORE INFORMATION!

To learn more or apply for this program, please complete the form below and a training counselor will contact you.

Course at a Glance

~|icon_calendar~|elegant-themes~|outline

BASE TRAINING PERIOD

5 Days

~|icon_ribbon_alt~|elegant-themes~|outline

IT CERTIFICATION

CompTIA A+ and ITIL Foundation

f~|icon_adjust-horiz~|elegant-themes~|outline

SKILL LEVEL

Entry level with no prerequisites

~|icon_profile~|elegant-themes~|solid

LIVE INSTRUCTOR

This course is available at any LQ campus

~|icon_star_alt~|elegant-themes~|outline

VA APPROVED

This course is eligible for VA tuition benefits

ACE CREDIT

What You'll Learn

Unit 1: ITIL Foundation

Course Objectives: The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. The ITIL Foundation course is designed to give students a basic understanding of the processes that help IT staff deliver quality service.

Students will learn the core principles of ITIL service management and will be prepared to sit for the ITIL v3 Foundation exam upon completion of the class.

    Unit 2: CompTIA A+

    Course Objectives:

    • Identify the components of standard desktop personal computers
    • Identify fundamental components and functions of personal computer operating systems
    • Identify best practices followed by professional personal computer technicians
    • Install and configure operating systems
    • Maintain and troubleshoot installations of Microsoft Windows
    • Identify network technologies
    • Install and manage network connections
    • Support laptops, portable computing devices, printers, and scanners
    • Identify personal computer security concepts
    • Support personal computer security
    • Install, configure, maintain, troubleshoot, and replace computer hardware, system components, and peripherals
    • Maintain and troubleshoot the Windows Operating System
    • Install a small-office/home-office network and troubleshoot network connections
    • Secure personal computers

    Job Outlook

    Potential IT Career Tracks

    Individuals who complete ITIL Foundation and CompTIA training and certification qualify for the following and related job roles:

    • Technical Support Specialist
    • Help Desk Technician
    • IT Support Specialist

    Projected Job Growth Rate

    Computer Support – 12% from 2014 – 2024*

    Example Median National Salary Range

    Technical Support Specialist: $47,444**

    Tech Support Training - CompTIA / ITIL Training & Certification

    *Bureau of Labor Statistics, U.S. Dept of Labor, Occupational Outlook Handbook, 2012-2013 Edition

    Learn In…

    • May 26 - Jun 12, 2020
    • 8:00am – 5:00pm MST
    • Jun 22 - Jul 11, 2020
    • 8:00am – 5:00pm MST
    • Jun 22 - Aug 14, 2020
    • 6:00pm – 10:00pm MST
    • Aug 3 - Sep 25, 2020
    • 6:00pm – 10:00pm MST
    • Sep 14 - Nov 6, 2020
    • 6:00pm – 10:00pm MST
    • Jun 15 - Jul 3, 2020
    • 8:00am – 5:00pm MST
    • Apr 20 - May 8, 2020
    • 8:00am – 5:00pm MST
    • Jun 22 - Aug 14, 2020
    • 6:00pm – 10:00pm MST
    • Aug 3 - Sep 25, 2020
    • 6:00pm – 10:00pm MST
    • Sep 14 - Nov 6, 2020
    • 6:00pm – 10:00pm MST
    • May 26 - Jun 12, 2020
    • 8:00am – 5:00pm CST
    • Jun 22 - Jul 11, 2020
    • 8:00am – 5:00pm CST
    • Jun 22 - Aug 14, 2020
    • 6:00pm – 10:00pm CST
    • Aug 3 - Sep 25, 2020
    • 6:00pm – 10:00pm CST
    • Sep 14 - Nov 6, 2020
    • 6:00pm – 10:00pm CST
    • Jun 15 - Jul 3, 2020
    • 8:00am – 5:00pm CST
    • Apr 20 - May 8, 2020
    • 8:00am – 5:00pm CST
    • Jun 22 - Aug 14, 2020
    • 6:00pm – 10:00pm CST
    • Aug 3 - Sep 25, 2020
    • 6:00pm – 10:00pm CST
    • Sep 14 - Nov 6, 2020
    • 6:00pm – 10:00pm CST
    • May 26 - Jun 12, 2020
    • 8:00am – 5:00pm EST
    • Jun 22 - Jul 11, 2020
    • 8:00am – 5:00pm EST
    • Jul 20 - Aug 7, 2020
    • 8:00am – 5:00pm EST
    • Jun 22 - Aug 14, 2020
    • 6:00pm – 10:00pm EST
    • Aug 3 - Sep 25, 2020
    • 6:00pm – 10:00pm EST
    • Sep 14 - Nov 6, 2020
    • 6:00pm – 10:00pm EST

    Need More Details? Download the Course Syllabus!

    Complete the form below to instantly receive a course syllabus in your inbox.
    LeaderQuest IT Training Graduate Testimonial
    Since I've been certified, I've gotten a job offer for every IT position I've applied for.
    Marcus Mingo, LeaderQuest Graduate

    CompTIA Security+, EC-Council CEH, and CND-Certified

    Leaderquest is made up of great people who care about their students. I recommend this to anyone getting into IT or Project Management.

    - Heather Klotz, LeaderQuest Graduate
    Facebook Review

    Financing Options

    MILITARY EDUCATION BENEFITS

    Veteran Employment Through Technology Education Courses (VET TEC):
    VET TEC is a new tuition and housing assistance program designed to help veterans get short term technology training without using their GI Bill® benefits. If you’re a military veteran with at least one day of unexpired GI Bill® entitlement, you may be eligible, subject to approval by LeaderQuest. Learn more about VET TEC and whether this program is right for you.

    Post 9/11 GI Bill® Education Program:
    The Post 9/11 GI Bill® is an education benefit program for Active Duty, Selected Reserve, and National Guard service members who served on active duty after September 10, 2001.

    Veterans Workforce Investment Program (VWIP):
    VWIP provides resources for the training necessary to prepare eligible veterans for meaningful employment within the labor force.

    The Vocational Rehabilitation and Employment (VR&E) VetSuccess Program:
    The VR&E VetSuccess program, also known as Voc-Rehab or Chapter 31, offers disabled vets counseling, training, education and other services needed to prepare for, find, and keep suitable jobs.

    Military Spouse Career Advancement Accounts (MyCAA):
    MyCAA provides up to $4,000 (over 2 years) of Financial Assistance for military spouses who are pursuing degree programs, licenses or credentials leading to employment in portable career fields.

    Scholarship Opportunities

    LeaderQuest IT Impact Scholarship:
    LeaderQuest’s core purpose is to create meaningful outcomes that impact lives. The LeaderQuest IT Impact Scholarship was launched in 2019 to help us further fulfill that mission. Learn more and view application.

    FEDERAL FINANCIAL AID PROGRAMS FOR IT AND CYBER SECURITY TRAINING

    Workforce Innovation and Opportunity Act (WIOA) Adult and Dislocated Worker Program:
    This program provides government funding for employment and training services. WIOA aids eligible adults and dislocated workers in both finding and qualifying for meaningful employment.

    Trade Adjustment Assistance (TAA):
    TAA is a federally funded employment program. It provides benefits to workers who lose their jobs or had their hours reduced as a result of foreign trade. Benefits may include training, job search allowances, relocation allowances, and other reemployment services.

    PRIVATE TRAINING LOAN OPTIONS

    LeaderQuest has partnered with Climb Credit! Climb Credit offers tuition financing at fixed interest rates starting at 5%. They offer high approvals and low monthly payments. Climb’s online application takes minutes to complete with instant pre-approval. Apply with a qualifying co-borrower for the best rates.

    Approved and available funding programs vary by location. Visit www.climbcredit.com/leaderquest for complete details and eligibility requirements.

    GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA).