The must-have foundational ITIL Certification Course

ITIL Foundation

Our ITIL Foundation training and certification is a crucial fundamental class for anyone who uses IT services. It provides a practical understanding of key concepts, principles, processes, and functions to enable successful IT Service Management (ITSM) provision.

This ITIL course will help individuals in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.

Based on the ITIL best practice service lifecycle approach, this course provides proven practical guidance and best practices on how to successfully introduce an integrated IT Service Management framework and how best practices can be adopted and adapted within an organization all while preparing you for the ITIL Foundations certification exam.

To request more information or a complete syllabus for this ITIL course or any of our other IT career training programs, contact us today!

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Is ITIL Training for Me?
Are you looking to begin a career in Information Technology?

Learning networking, basic network security, and ITIL Foundation will qualify you for any number of entry-level positions in desktop support, tech support, network support, and general IT support.

Do you want to advance your IT career to the next level?

Networking certifications will add value to your résumé by objectively validating your skills. This program gives you the intense, hands-on training you need before testing for the CompTIA A+, Network+, Security+ and ITIL certifications.

Candidates for this CompTIA and ITIL training and certification program should understand the fundamentals of computers, networking, and security. They should also be able to identify hardware, peripheral, networking, and security components.

Contact us anytime to request more information or a complete syllabus.

Looking for Project Management Training and PMP Certification?
Our Senior Technology Project Management training program includes all the courses you need (including this ITIL course) in one high velocity IT training program. Click here to learn more!
IT Professionals Can Benefit From ITIL Training and ITIL Certification
  • IT Project Managers
  • IT Managers
  • Product Managers
  • IT Project or Team Members
  • Coordinators
  • Network Operators
  • Business Process Analysts
  • IT Architects
  • IT Consultants
  • Systems Integrators
  • Help Desk Managers and Staff
  • Planners
  • Managed Service Providers
  • Outsourcers
  • Application Developers

Not sure which career path is best for you? Do you want to be qualified for a job and have access to open employment opportunities once you complete your ITIL training? LeaderQuest career services can help you with that and more!

Course at a Glance


5 Days


ITIL Foundation



Entry level with no prerequisites


This course is available at any LQ campus


This course is eligible for VA tuition benefits


See What You'll Learn

Day 1
Module 1: Introduction

  • Introduction/Housekeeping
  • Introduction to key ITIL concepts
  • ITSM & IT as a Service
  • Introduction to processes and process management
  • The Service Lifecycle approach

Module 2: Service Strategy

  • Purpose, Objectives & Scope, & Value to the business
  • Value Creation through Services
  • Assets – Resources and Capabilities
  • Service Strategy – Main activities
  • Service Strategy processes
    • Service Portfolio management
    • Demand management
    • Financial management
    • Business Relationship Management
Day 2
Module 3: Service Design

  • Purpose, Objectives, Scope, & Value to the business
  • Service Design processes
    • Design Coordination
    • Service Catalog Management
    • Service Level Management
    • Availability Management
    • Capacity Management
    • IT Service Continuity Management
    • Service Portfolio
    • Information Security Management
    • Supplier management
Day 3
Module 4: Service Transition

  • Purpose, Objectives, Scope & Value to the business
  • Service Transition Processes
    • Transition Planning & Support
    • Change Management
    • Service Asset and Configuration Management
    • Release and Deployment Management
    • Knowledge Management
Day 4
Module 5: Service Operation Processes

  • Purpose, Objectives, Scope, & Value to the business
  • Service Operations Processes
    • Event Management
    • Incident Management
    • Problem Management
    • Request Fulfillment
    • Access Management

Module 6: Service Operation Functions

  • The Service Desk
  • Technical Management
  • IT Operations Management
  • Application Management

Module 7: Continual Service Improvement

  • CSI Principles
  • Deming Cycle
  • CSI Approach
  • 7-Step Process
Day 5
Module 8: Continual Service Improvement

  • Course Review
  • Exam Practice
  • Assessment
  • Final Exam

Since I've been certified, I've gotten a job offer for every IT position I've applied for.

- Marcus Mingo

LeaderQuest Graduate, CompTIA Security+, EC-Council CEH, and CND-Certified

Need More Details? Download the Course Syllabus!

Complete the form below to instantly receive a course syllabus in your inbox.

Job Outlook

Individuals who complete ITIL and CompTIA training and certification qualify for the following job roles:

Incident Manager, Problem Manager, Change Manager, Business Relationship Manager, Service Level Manager, and similar roles

  • Projected job growth rate for Computer Support Technicians with CompTIA certifications is 18% from 2010 – 2020*
  • Median national salary range: $46,000 – $66,000**
clustered | amCharts

*Bureau of Labor Statistics, U.S. Dept of Labor, Occupational Outlook Handbook, 2012-2013 Edition

**Median national salary ranges are based on job titles and salary information from 0*Net OnLine

Learn In...

  • Jul 29 - Aug 2, 2019
  • 8:00am – 5:00pm MST
  • To be announced
  • Jul 29 - Aug 2, 2019
  • 8:00am – 5:00pm MST
  • Aug 26 - Aug 30, 2019
  • 8:00am – 5:00pm MST
  • To be announced
  • Jul 29 - Aug 2, 2019
  • 8:00am – 5:00pm CST
  • Aug 26 - Aug 30, 2019
  • 8:00am – 5:00pm CST
  • To be announced
  • Aug 12 - Aug 16, 2019
  • 8:00am – 5:00pm MST
  • To be announced
  • Jul 29 - Aug 2, 2019
  • 8:00am – 5:00pm EST
  • Aug 26 - Aug 30, 2019
  • 8:00am – 5:00pm EST
  • To be announced

Request More Information!

To learn more or apply for this program, please complete the form below and a training counselor will contact you.

Financing Options


Workforce Innovation and Opportunity Act (WIOA) Adult and Dislocated Worker Program:
This program provides government funding for employment and training services. WIOA aids eligible adults and dislocated workers in both finding and qualifying for meaningful employment.

Trade Adjustment Assistance (TAA):
TAA is a federally funded employment program. It provides benefits to workers who lose their jobs or had their hours reduced as a result of foreign trade. Benefits may include training, job search allowances, relocation allowances, and other reemployment services.


Post 9/11 GI Bill® Education Program:
The Post 9/11 GI Bill® is an education benefit program for Active Duty, Selected Reserve, and National Guard service members who served on active duty after September 10, 2001.

Veterans Workforce Investment Program (VWIP):
VWIP provides resources for the training necessary to prepare eligible veterans for meaningful employment within the labor force.

The Vocational Rehabilitation and Employment (VR&E) VetSuccess Program:
The VR&E VetSuccess program, also known as Voc-Rehab or Chapter 31, offers disabled vets counseling, training, education and other services needed to prepare for, find, and keep suitable jobs.

Military Spouse Career Advancement Accounts (MyCAA):
MyCAA provides up to $4,000 (over 2 years) of Financial Assistance for military spouses who are pursuing degree programs, licenses or credentials leading to employment in portable career fields.


LeaderQuest has partnered with Climb Credit! Climb Credit offers tuition financing at fixed interest rates starting at 5%. They offer high approvals and low monthly payments. Climb’s online application takes minutes to complete with instant pre-approval. Apply with a qualifying co-borrower for the best rates.

Approved and available funding programs vary by location. Visit www.climbcredit.com/leaderquest for complete details and eligibility requirements.

GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA).