COMPUTER USER SUPPORT SPECIALIST
The must-have ITIL and CompTIA training and I.T. certification pack for entry-level I.T. jobs
This ITIL and CompTIA training program is our most popular entry-level option. It delivers a curriculum designed to develop competence in IT fundamentals and prepare you for certification exams. We chose this combination because these are the most in-demand certifications for entry-level IT positions.
Veterans! A+, Network+ and Security+ training and certifications fulfill requirements for Department of Defense (DoD) Directive 8570. Learn more about our veteran services.
Is this IT Training for Me?
Learning networking, basic network security, and ITIL Foundation will qualify you for any number of entry-level positions in desktop support, tech support, network support, and general IT support.
Candidates for this CompTIA and ITIL training and certification program should understand the fundamentals of computers, networking, and security. They should also be able to identify hardware, peripheral, networking, and security components.
Networking certifications will add value to your résumé by objectively validating your skills. This program gives you the intense, hands-on training you need before testing for the CompTIA A+, Network+, Security+, and ITIL certifications.
Contact us anytime to request more information or a complete syllabus.
REQUEST MORE INFORMATION!
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Course at a Glance
BASE TRAINING PERIOD
IT CERTIFICATION
SKILL LEVEL
Entry level with no prerequisites
LIVE INSTRUCTOR
This course is available at any LQ campus
VA APPROVED
This course is eligible for VA tuition benefits

ACE CREDIT
This course is recommended for college credit by ACE
What You'll Learn
Unit 1: ITIL Foundation
Prerequisites:
- Basic computer literacy
- Basic PC Operating System navigation skills
- Basic Internet usage skills
- Basic IP addressing knowledge
Unit 2: CompTIA A+
- Identify the components of standard desktop personal computers
- Identify fundamental components and functions of personal computer operating systems
- Identify best practices followed by professional personal computer technicians
- Install and configure operating systems
- Maintain and troubleshoot installations of Microsoft Windows
- Identify network technologies
- Install and manage network connections
- Support laptops, portable computing devices, printers, and scanners
- Identify personal computer security concepts
- Support personal computer security
- Install, configure, maintain, troubleshoot, and replace computer hardware, system components, and peripherals
- Maintain and troubleshoot the Windows Operating System
- Install a small-office/home-office network, and troubleshoot network connections
- Secure Personal Computers
Prerequisites:
- Basic computer literacy
- Basic PC Operating System navigation skills
- Basic Internet usage skills
- Basic IP addressing knowledge
Unit 3: CompTIA Network+
Prerequisites: A typical student taking the CompTIA Network+ course should have a minimum of nine months or more of professional computer support experience as a PC or help desk technician.
- Networking experience is helpful but not mandatory
- A+ certification or equal skills and knowledge are helpful but not mandatory
Unit 4: CompTIA Security+
This course prepares students to pass the current CompTIA Security+ certification exam.
Prerequisites: A typical student taking CompTIA Security+ training should have a minimum of nine months or more of professional computer support experience as a PC or help desk technician. Network security experience and A+ and Network+ certifications or equivalent skills and knowledge are helpful but not mandatory.
Job Outlook
Potential IT Career Tracks
Individuals who complete ITIL and CompTIA training and certification qualify for the following job roles:
- Computer User Support Specialist
- Technical Help Desk
- Technical Support Specialist
- Network Technician
- Desktop Support Analyst
- Security Specialist
Salary Range
Computer User Support Specialist: $32,330 – $88,470†

† Salary data from U.S. Bureau of Labor Statistics, May 2019
Learn In...
Leaderquest is made up of great people who care about their students. I recommend this to anyone getting into IT or Project Management.
- Heather Klotz, LeaderQuest Graduate
Facebook Review
Financing Options
MILITARY EDUCATION BENEFITS
Veteran Employment Through Technology Education Courses (VET TEC):
VET TEC is a new tuition and housing assistance program designed to help veterans get short term technology training without using their GI Bill® benefits. If you’re a military veteran with at least one day of unexpired GI Bill® entitlement, you may be eligible, subject to approval by LeaderQuest. Learn more about VET TEC and whether this program is right for you.
Post 9/11 GI Bill® Education Program:
The Post 9/11 GI Bill® is an education benefit program for Active Duty, Selected Reserve, and National Guard service members who served on active duty after September 10, 2001.
Veterans Workforce Investment Program (VWIP):
VWIP provides resources for the training necessary to prepare eligible veterans for meaningful employment within the labor force.
The Vocational Rehabilitation and Employment (VR&E) VetSuccess Program:
The VR&E VetSuccess program, also known as Voc-Rehab or Chapter 31, offers disabled vets counseling, training, education and other services needed to prepare for, find, and keep suitable jobs.
Military Spouse Career Advancement Accounts (MyCAA):
MyCAA provides up to $4,000 (over 2 years) of Financial Assistance for military spouses who are pursuing degree programs, licenses or credentials leading to employment in portable career fields.
Scholarship Opportunities
LeaderQuest IT Impact Scholarship:
LeaderQuest’s core purpose is to create meaningful outcomes that impact lives. The LeaderQuest IT Impact Scholarship was launched in 2019 to help us further fulfill that mission. Learn more and view application.
FEDERAL FINANCIAL AID PROGRAMS FOR IT AND CYBER SECURITY TRAINING
Workforce Innovation and Opportunity Act (WIOA) Adult and Dislocated Worker Program:
This program provides government funding for employment and training services. WIOA aids eligible adults and dislocated workers in both finding and qualifying for meaningful employment.
Trade Adjustment Assistance (TAA):
TAA is a federally funded employment program. It provides benefits to workers who lose their jobs or had their hours reduced as a result of foreign trade. Benefits may include training, job search allowances, relocation allowances, and other reemployment services.
PRIVATE TRAINING LOAN OPTIONS
LeaderQuest has partnered with Climb Credit! Climb Credit offers tuition financing at fixed interest rates starting at 5%. They offer high approvals and low monthly payments. Climb’s online application takes minutes to complete with instant pre-approval. Apply with a qualifying co-borrower for the best rates.
Approved and available funding programs vary by location. Visit www.climbcredit.com/leaderquest for complete details and eligibility requirements.
GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA).