COMPUTER USER SUPPORT SPECIALIST

Are you looking to begin a career in Information Technology?

Learning networking, basic network security, and ITIL Foundation will qualify you for any number of entry-level positions in desktop support, tech support, network support, and general IT support.

Do you want to advance your IT career to the next level?

Networking certifications will add value to your résumé by objectively validating your skills. This program gives you the intense, hands-on training you need before testing for the CompTIA A+, Network+, Security+ and ITIL certifications.

Candidates for this CompTIA and ITIL training and certification program should understand the fundamentals of computers, networking, and security. They should also be able to identify hardware, peripheral, networking, and security components.

Contact us anytime to request more information or a complete syllabus.

Course Objectives: The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. The Foundation course is designed to give students a basic understanding of the processes that help IT staff deliver quality service. Students will learn the core principles of ITIL service management and will be prepared to sit for the ITIL v3 Foundation exam upon completion of the class.

Prerequisites:

• Basic computer literacy
• Basic PC Operating System navigation skills
• Basic Internet usage skills
• Basic IP addressing knowledge

Course Objectives:

• Identify the components of standard desktop personal computers
• Identify fundamental components and functions of personal computer operating systems
• Identify best practices followed by professional personal computer technicians
• Install and configure operating systems
• Maintain and troubleshoot installations of Microsoft Windows
• Identify network technologies
• Install and manage network connections
• Support laptops, portable computing devices, printers, and scanners
• Identify personal computer security concepts
• Support personal computer security
• Install, configure, maintain, troubleshoot, and replace computer hardware, system components, and peripherals
• Maintain and troubleshoot the Windows Operating System
• Install a small-office/home-office network, and troubleshoot network connections
• Secure Personal Computers

Prerequisites:

• Basic computer literacy
• Basic PC Operating System navigation skills
• Basic Internet usage skills
• Basic IP addressing knowledge

Course Objectives: This course provides network technicians and support staff with the foundation-level skills they need to install, operate, manage, support, and troubleshoot a corporate network.

Prerequisites: A typical student taking the CompTIA Network+ course should have a minimum of nine months or more of professional computer support experience as a PC or help desk technician.

• Networking experience is helpful but not mandatory
• A+ certification or equal skills and knowledge are helpful but not mandatory

Course Objectives: After taking this course, students will understand the field of network security and how it relates to other areas of information technology. This course also provides the broad-based knowledge necessary to prepare for further study in specialized security fields, or it can serve as a capstone course that gives a general introduction to the field.

This course prepares students to pass the current CompTIA Security+ certification exam.

Prerequisites: A typical student taking CompTIA Security+ training should have a minimum of nine months or more of professional computer support experience as a PC or help desk technician. Network security experience and A+ and Network+ certifications or equivalent skills and knowledge are helpful but not mandatory.