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COMPUTER USER SUPPORT SPECIALIST

The must-have ITIL and CompTIA training and I.T. certification pack for entry-level I.T. jobs

Computer User Support Specialist

If you want to break into the IT industry, this is the perfect program for you. This package of four key certifications will help you get hired into your first IT job, and also give you a strong foundation for an IT career. Whether you decide to go into cyber security, networking or IT support, you’ll have the skills and knowledge you need to be successful.

This ITIL and CompTIA training program is our most popular entry-level option. It delivers a curriculum designed to develop competence in IT fundamentals and prepare you for certification exams. We chose this combination because these are the most in-demand certifications for entry-level IT positions. 

Veterans! A+, Network+ and Security+ training and certifications fulfill requirements for Department of Defense (DoD) Directive 8570. Learn more about our veteran services.

Is this IT Training for Me?
Are you looking to begin a career in Information Technology or advance your IT career to the next level?

Learning networking, basic network security, and ITIL Foundation will qualify you for any number of entry-level positions in desktop support, tech support, network support, and general IT support.

Candidates for this CompTIA and ITIL training and certification program should understand the fundamentals of computers, networking, and security. They should also be able to identify hardware, peripheral, networking, and security components.

Networking certifications will add value to your résumé by objectively validating your skills. This program gives you the intense, hands-on training you need before testing for the CompTIA A+, Network+, Security+, and ITIL certifications.

Contact us anytime to request more information or a complete syllabus.

REQUEST MORE INFORMATION!

To learn more or apply for this program, please complete the form below and a training counselor will contact you.

Course at a Glance

BASE TRAINING PERIOD

25 Days

IT CERTIFICATION

CompTIA A+, Network+, Security+, and ITIL Foundation
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SKILL LEVEL

Entry level with no prerequisites

LIVE INSTRUCTOR

This course is available at any LQ campus

VA APPROVED

This course is eligible for VA tuition benefits

ACE CREDIT

This course is recommended for college credit by ACE

What You'll Learn

Unit 1: ITIL Foundation
Course Objectives: The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. The Foundation course is designed to give students a basic understanding of the processes that help IT staff deliver quality service. Students will learn the core principles of ITIL service management and will be prepared to sit for the ITIL v3 Foundation exam upon completion of the class.

Prerequisites:

  • Basic computer literacy
  • Basic PC Operating System navigation skills
  • Basic Internet usage skills
  • Basic IP addressing knowledge
Unit 2: CompTIA A+
Course Objectives:

  • Identify the components of standard desktop personal computers
  • Identify fundamental components and functions of personal computer operating systems
  • Identify best practices followed by professional personal computer technicians
  • Install and configure operating systems
  • Maintain and troubleshoot installations of Microsoft Windows
  • Identify network technologies
  • Install and manage network connections
  • Support laptops, portable computing devices, printers, and scanners
  • Identify personal computer security concepts
  • Support personal computer security
  • Install, configure, maintain, troubleshoot, and replace computer hardware, system components, and peripherals
  • Maintain and troubleshoot the Windows Operating System
  • Install a small-office/home-office network, and troubleshoot network connections
  • Secure Personal Computers

Prerequisites:

  • Basic computer literacy
  • Basic PC Operating System navigation skills
  • Basic Internet usage skills
  • Basic IP addressing knowledge
Unit 3: CompTIA Network+
Course Objectives: This course provides network technicians and support staff with the foundation-level skills they need to install, operate, manage, support, and troubleshoot a corporate network.

Prerequisites: A typical student taking the CompTIA Network+ course should have a minimum of nine months or more of professional computer support experience as a PC or help desk technician.

  • Networking experience is helpful but not mandatory
  • A+ certification or equal skills and knowledge are helpful but not mandatory
Unit 4: CompTIA Security+
Course Objectives: After taking this course, students will understand the field of network security and how it relates to other areas of information technology. This course also provides the broad-based knowledge necessary to prepare for further study in specialized security fields, or it can serve as a capstone course that gives a general introduction to the field.

This course prepares students to pass the current CompTIA Security+ certification exam.

Prerequisites: A typical student taking CompTIA Security+ training should have a minimum of nine months or more of professional computer support experience as a PC or help desk technician. Network security experience and A+ and Network+ certifications or equivalent skills and knowledge are helpful but not mandatory.

Job Outlook

Potential IT Career Tracks

Individuals who complete ITIL and CompTIA training and certification qualify for the following job roles:

  • Computer User Support Specialist
  • Technical Help Desk
  • Technical Support Specialist
  • Network Technician
  • Desktop Support Analyst
  • Security Specialist

Salary Range

Computer User Support Specialist: $32,330 – $88,470†

Computer User Support Specialist Wage Statistics

† Salary data from U.S. Bureau of Labor Statistics, May 2019

Learn In...

  • Jul 20 - Aug 21, 2020
  • Daytime Classes
  • Aug 17 - Sep 18, 2020
  • Daytime Classes
    Until it is deemed safe to return to the classroom, all of our courses are being delivered in a virtual, online format. The health, well-being, and safety of our students and colleagues is our top priority. We are monitoring the development of COVID-19 closely and adjusting our training offering accordingly
    • Jul 13 - Aug 14, 2020
    • Daytime Classes
    • Aug 10 - Sep 12, 2020
    • Daytime Classes
      Until it is deemed safe to return to the classroom, all of our courses are being delivered in a virtual, online format. The health, well-being, and safety of our students and colleagues is our top priority. We are monitoring the development of COVID-19 closely and adjusting our training offering accordingly
      • Jul 13 - Aug 14, 2020
      • Daytime Classes
      • Aug 3 - Sep 4, 2020
      • Daytime Classes
        Until it is deemed safe to return to the classroom, all of our courses are being delivered in a virtual, online format. The health, well-being, and safety of our students and colleagues is our top priority. We are monitoring the development of COVID-19 closely and adjusting our training offering accordingly
        • Jul 20 - Aug 21, 2020
        • Daytime Classes
        • Aug 31 - Oct 2, 2020
        • Daytime Classes
          Until it is deemed safe to return to the classroom, all of our courses are being delivered in a virtual, online format. The health, well-being, and safety of our students and colleagues is our top priority. We are monitoring the development of COVID-19 closely and adjusting our training offering accordingly
          • Jul 20 - Aug 21, 2020
          • Daytime Classes
          • Aug 17 - Sep 18, 2020
          • Daytime Classes
            Until it is deemed safe to return to the classroom, all of our courses are being delivered in a virtual, online format. The health, well-being, and safety of our students and colleagues is our top priority. We are monitoring the development of COVID-19 closely and adjusting our training offering accordingly

            Need More Details? Download the Course Syllabus!

            Complete the form below to instantly receive a course syllabus in your inbox.
            LeaderQuest IT Training Graduate Testimonial
            Since I've been certified, I've gotten a job offer for every IT position I've applied for.
            Marcus Mingo, LeaderQuest Graduate

            CompTIA Security+, EC-Council CEH, and CND-Certified

            Leaderquest is made up of great people who care about their students. I recommend this to anyone getting into IT or Project Management.

            - Heather Klotz, LeaderQuest Graduate
            Facebook Review

            Financing Options

            MILITARY EDUCATION BENEFITS

            Veteran Employment Through Technology Education Courses (VET TEC):
            VET TEC is a new tuition and housing assistance program designed to help veterans get short term technology training without using their GI Bill® benefits. If you’re a military veteran with at least one day of unexpired GI Bill® entitlement, you may be eligible, subject to approval by LeaderQuest. Learn more about VET TEC and whether this program is right for you.

            Post 9/11 GI Bill® Education Program:
            The Post 9/11 GI Bill® is an education benefit program for Active Duty, Selected Reserve, and National Guard service members who served on active duty after September 10, 2001.

            Veterans Workforce Investment Program (VWIP):
            VWIP provides resources for the training necessary to prepare eligible veterans for meaningful employment within the labor force.

            The Vocational Rehabilitation and Employment (VR&E) VetSuccess Program:
            The VR&E VetSuccess program, also known as Voc-Rehab or Chapter 31, offers disabled vets counseling, training, education and other services needed to prepare for, find, and keep suitable jobs.

            Military Spouse Career Advancement Accounts (MyCAA):
            MyCAA provides up to $4,000 (over 2 years) of Financial Assistance for military spouses who are pursuing degree programs, licenses or credentials leading to employment in portable career fields.

            Scholarship Opportunities

            LeaderQuest IT Impact Scholarship:
            LeaderQuest’s core purpose is to create meaningful outcomes that impact lives. The LeaderQuest IT Impact Scholarship was launched in 2019 to help us further fulfill that mission. Learn more and view application.

            FEDERAL FINANCIAL AID PROGRAMS FOR IT AND CYBER SECURITY TRAINING

            Workforce Innovation and Opportunity Act (WIOA) Adult and Dislocated Worker Program:
            This program provides government funding for employment and training services. WIOA aids eligible adults and dislocated workers in both finding and qualifying for meaningful employment.

            Trade Adjustment Assistance (TAA):
            TAA is a federally funded employment program. It provides benefits to workers who lose their jobs or had their hours reduced as a result of foreign trade. Benefits may include training, job search allowances, relocation allowances, and other reemployment services.

            PRIVATE TRAINING LOAN OPTIONS

            LeaderQuest has partnered with Climb Credit! Climb Credit offers tuition financing at fixed interest rates starting at 5%. They offer high approvals and low monthly payments. Climb’s online application takes minutes to complete with instant pre-approval. Apply with a qualifying co-borrower for the best rates.

            Approved and available funding programs vary by location. Visit www.climbcredit.com/leaderquest for complete details and eligibility requirements.

            GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA).