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COMPUTER USER SUPPORT SPECIALIST

The must-have ITIL and CompTIA training and IT certification pack for entry-level IT jobs!

Computer User Support Specialist

Our ITIL and CompTIA training program delivers a curriculum designed to develop competence in IT fundamentals to prepare you for many entry-level IT positions. After completion, you will have the skills needed to begin any career in Information Technology!

Veterans! A+, Network+ and Security+ training and certifications fulfill requirements for Department of Defense (DoD) Directive 8570. Learn more about our veteran services here.

Is this IT Training for Me?

Are you looking to begin a career in Information Technology?

Learning networking, basic network security, and ITIL Foundation will qualify you for any number of entry-level positions in desktop support, tech support, network support, and general IT support.

Do you want to advance your IT career to the next level?

Networking certifications will add value to your résumé by objectively validating your skills. This program gives you the intense, hands-on training you need before testing for the CompTIA A+, Network+, Security+ and ITIL certifications.

Candidates for this CompTIA and ITIL training and certification program should understand the fundamentals of computers, networking, and security. They should also be able to identify hardware, peripheral, networking, and security components.

Contact us anytime to request more information or a complete syllabus.

Course at a Glance

BASE TRAINING PERIOD

25 Days

IT CERTIFICATION

CompTIA A+, Network+, Security+, and ITIL Foundation

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SKILL LEVEL

Entry level with no prerequisites

LIVE INSTRUCTOR

This course is available at any LQ campus

VA APPROVED

This course is eligible for VA tuition benefits

ACE CREDIT

See What You'll Learn

Unit 1: ITIL Foundation

Course Objectives: The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. The Foundation course is designed to give students a basic understanding of the processes that help IT staff deliver quality service. Students will learn the core principles of ITIL service management and will be prepared to sit for the ITIL v3 Foundation exam upon completion of the class.

Prerequisites:

  • Basic computer literacy
  • Basic PC Operating System navigation skills
  • Basic Internet usage skills
  • Basic IP addressing knowledge
Unit 2: CompTIA A+

Course Objectives:

  • Identify the components of standard desktop personal computers
  • Identify fundamental components and functions of personal computer operating systems
  • Identify best practices followed by professional personal computer technicians
  • Install and configure operating systems
  • Maintain and troubleshoot installations of Microsoft Windows
  • Identify network technologies
  • Install and manage network connections
  • Support laptops, portable computing devices, printers, and scanners
  • Identify personal computer security concepts
  • Support personal computer security
  • Install, configure, maintain, troubleshoot, and replace computer hardware, system components, and peripherals
  • Maintain and troubleshoot the Windows Operating System
  • Install a small-office/home-office network, and troubleshoot network connections
  • Secure Personal Computers

Prerequisites:

  • Basic computer literacy
  • Basic PC Operating System navigation skills
  • Basic Internet usage skills
  • Basic IP addressing knowledge
Unit 3: CompTIA Network+

Course Objectives: This course provides network technicians and support staff with the foundation-level skills they need to install, operate, manage, support, and troubleshoot a corporate network.

Prerequisites: A typical student taking the CompTIA Network+ course should have a minimum of nine months or more of professional computer support experience as a PC or help desk technician.

  • Networking experience is helpful but not mandatory
  • A+ certification or equal skills and knowledge are helpful but not mandatory
Unit 4: CompTIA Security+

Course Objectives: After taking this course, students will understand the field of network security and how it relates to other areas of information technology. This course also provides the broad-based knowledge necessary to prepare for further study in specialized security fields, or it can serve as a capstone course that gives a general introduction to the field.

This course prepares students to pass the current CompTIA Security+ certification exam.

Prerequisites: A typical student taking CompTIA Security+ training should have a minimum of nine months or more of professional computer support experience as a PC or help desk technician. Network security experience and A+ and Network+ certifications or equivalent skills and knowledge are helpful but not mandatory.

Since I've been certified, I've gotten a job offer for every IT position I've applied for.

- Marcus Mingo

LeaderQuest Graduate, CompTIA Security+, EC-Council CEH, and CND-Certified

Job Outlook

Individuals who complete ITIL and CompTIA training and certfication qualify for the following job roles:

Computer Support Specialist, Technical Help Desk, Technical Support Specialist, Network Technician, Desktop Support Analyst, Security Specialist, and similar roles.

  • Projected job growth rate for Computer Support Technicians with CompTIA certifications is 18% from 2010 – 2020*
  • Median national salary range: $46,000 – $66,000**
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*Bureau of Labor Statistics, U.S. Dept of Labor, Occupational Outlook Handbook, 2012-2013 Edition

**Median national salary ranges are based on job titles and salary information from 0*Net OnLine

Apply Now

To learn more or apply for this program, please complete the form below and a training counselor will contact you.

  • This field is for validation purposes and should be left unchanged.

Financing Options

FEDERAL FINANCIAL AID PROGRAMS FOR IT AND CYBER SECURITY TRAINING

Workforce Innovation and Opportunity Act (WIOA) Adult and Dislocated Worker Program:
This program provides government funding for employment and training services. WIOA aids eligible adults and dislocated workers in both finding and qualifying for meaningful employment.

Trade Adjustment Assistance (TAA):
TAA is a federally funded employment program. It provides benefits to workers who lose their jobs or had their hours reduced as a result of foreign trade. Benefits may include training, job search allowances, relocation allowances, and other reemployment services.

MILITARY EDUCATION BENEFITS

Post 9/11 GI Bill® Education Program:
The Post 9/11 GI Bill® is an education benefit program for Active Duty, Selected Reserve, and National Guard service members who served on active duty after September 10, 2001.

Veterans Workforce Investment Program (VWIP):
VWIP provides resources for the training necessary to prepare eligible veterans for meaningful employment within the labor force.

The Vocational Rehabilitation and Employment (VR&E) VetSuccess Program:
The VR&E VetSuccess program, also known as Voc-Rehab or Chapter 31, offers disabled vets counseling, training, education and other services needed to prepare for, find, and keep suitable jobs.

Military Spouse Career Advancement Accounts (MyCAA):
MyCAA provides up to $4,000 (over 2 years) of Financial Assistance for military spouses who are pursuing degree programs, licenses or credentials leading to employment in portable career fields.

PRIVATE TRAINING LOAN OPTIONS

LeaderQuest has partnered with Climb Credit! Climb Credit offers tuition financing at fixed interest rates starting at 5%. They offer high approvals and low monthly payments. Climb’s online application takes minutes to complete with instant pre-approval. Apply with a qualifying co-borrower for the best rates.

Approved and available funding programs vary by location. Visit www.climbcredit.com/leaderquest for complete details and eligibility requirements.