COMPUTER USER SUPPORT SPECIALIST
The must-have ITIL and CompTIA training and IT certification pack for entry-level IT jobs!
If you want to break into the IT industry, this is the perfect program for you. This package of four key certifications will help you get hired into your first IT job, and also give you a strong foundation for an IT career. Whether you decide to go into cyber security, networking or IT support, you’ll have the skills and knowledge you need to be successful.
This ITIL and CompTIA training program is our most popular entry-level option. It delivers a curriculum designed to develop competence in IT fundamentals and prepare you for certification exams. We chose this combination because these are the most in-demand certifications for entry-level IT positions.
Veterans! A+, Network+ and Security+ training and certifications fulfill requirements for Department of Defense (DoD) Directive 8570. Learn more about our veteran services here.
Is this IT Training for Me?
Learning networking, basic network security, and ITIL Foundation will qualify you for any number of entry-level positions in desktop support, tech support, network support, and general IT support.
Do you want to advance your IT career to the next level?
Networking certifications will add value to your résumé by objectively validating your skills. This program gives you the intense, hands-on training you need before testing for the CompTIA A+, Network+, Security+ and ITIL certifications.
Candidates for this CompTIA and ITIL training and certification program should understand the fundamentals of computers, networking, and security. They should also be able to identify hardware, peripheral, networking, and security components.
Contact us anytime to request more information or a complete syllabus.
BASE TRAINING PERIOD
IT CERTIFICATION
SKILL LEVEL
LIVE INSTRUCTOR
VA APPROVED
ACE CREDIT
Unit 1: ITIL Foundation
Prerequisites:
- Basic computer literacy
- Basic PC Operating System navigation skills
- Basic Internet usage skills
- Basic IP addressing knowledge
Unit 2: CompTIA A+
- Identify the components of standard desktop personal computers
- Identify fundamental components and functions of personal computer operating systems
- Identify best practices followed by professional personal computer technicians
- Install and configure operating systems
- Maintain and troubleshoot installations of Microsoft Windows
- Identify network technologies
- Install and manage network connections
- Support laptops, portable computing devices, printers, and scanners
- Identify personal computer security concepts
- Support personal computer security
- Install, configure, maintain, troubleshoot, and replace computer hardware, system components, and peripherals
- Maintain and troubleshoot the Windows Operating System
- Install a small-office/home-office network, and troubleshoot network connections
- Secure Personal Computers
Prerequisites:
- Basic computer literacy
- Basic PC Operating System navigation skills
- Basic Internet usage skills
- Basic IP addressing knowledge
Unit 3: CompTIA Network+
Prerequisites: A typical student taking the CompTIA Network+ course should have a minimum of nine months or more of professional computer support experience as a PC or help desk technician.
- Networking experience is helpful but not mandatory
- A+ certification or equal skills and knowledge are helpful but not mandatory
Unit 4: CompTIA Security+
This course prepares students to pass the current CompTIA Security+ certification exam.
Prerequisites: A typical student taking CompTIA Security+ training should have a minimum of nine months or more of professional computer support experience as a PC or help desk technician. Network security experience and A+ and Network+ certifications or equivalent skills and knowledge are helpful but not mandatory.
Computer Support Specialist, Technical Help Desk, Technical Support Specialist, Network Technician, Desktop Support Analyst, Security Specialist, and similar roles.
- Projected job growth rate for Computer Support Technicians with CompTIA certifications is 18% from 2010 – 2020*
- Median national salary range: $46,000 – $66,000**
*Bureau of Labor Statistics, U.S. Dept of Labor, Occupational Outlook Handbook, 2012-2013 Edition
**Median national salary ranges based on job titles and salary information from 0*Net OnLine
FEDERAL FINANCIAL AID PROGRAMS FOR IT AND CYBER SECURITY TRAINING
Workforce Innovation and Opportunity Act (WIOA) Adult and Dislocated Worker Program:
This program provides government funding for employment and training services. WIOA aids eligible adults and dislocated workers in both finding and qualifying for meaningful employment.
Trade Adjustment Assistance (TAA):
TAA is a federally funded employment program. It provides benefits to workers who lose their jobs or had their hours reduced as a result of foreign trade. Benefits may include training, job search allowances, relocation allowances, and other reemployment services.
MILITARY EDUCATION BENEFITS
Veteran Employment Through Technology Education Courses (VET TEC)
VET TEC is a new tuition and housing assistance program designed to help veterans get short term technology training without using their GI Bill® benefits. If you’re a military veteran with at least one day of unexpired GI Bill® entitlement, you may be eligible, subject to approval by LeaderQuest. Learn more about VET TEC and whether this program is right for you.
Post 9/11 GI Bill® Education Program:
The Post 9/11 GI Bill® is an education benefit program for Active Duty, Selected Reserve, and National Guard service members who served on active duty after September 10, 2001.
Veterans Workforce Investment Program (VWIP):
VWIP provides resources for the training necessary to prepare eligible veterans for meaningful employment within the labor force.
The Vocational Rehabilitation and Employment (VR&E) VetSuccess Program:
The VR&E VetSuccess program, also known as Voc-Rehab or Chapter 31, offers disabled vets counseling, training, education and other services needed to prepare for, find, and keep suitable jobs.
Military Spouse Career Advancement Accounts (MyCAA):
MyCAA provides up to $4,000 (over 2 years) of Financial Assistance for military spouses who are pursuing degree programs, licenses or credentials leading to employment in portable career fields.
Scholarship Opportunities
LeaderQuest IT Impact Scholarship
LeaderQuest’s core purpose is to create meaningful outcomes that impact lives. The LeaderQuest IT Impact Scholarship was launched in 2019 to help us further fulfill that mission. Learn more and view application.
PRIVATE TRAINING LOAN OPTIONS
LeaderQuest has partnered with Climb Credit! Climb Credit offers tuition financing at fixed interest rates starting at 5%. They offer high approvals and low monthly payments. Climb’s online application takes minutes to complete with instant pre-approval. Apply with a qualifying co-borrower for the best rates.
Approved and available funding programs vary by location. Visit www.climbcredit.com/leaderquest for complete details and eligibility requirements.
GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA).