LEADERQUEST'S COMMITMENT TO A WORLD-CLASS CUSTOMER EXPERIENCE

Payment Policy: Company payment, approved company purchase order, or government training voucher is required prior to registration. We also accept Visa, MasterCard, American Express, and Discover credit cards.

Applicable taxes will be applied to your invoice. For pre-paid packages, applicable taxes will be deducted from the deposit amount as classes are taken.

LeaderQuest reserves the right to change pricing, registration terms, and conditions, to make changes to any of our products or programs described on this web site, or to change a course location or cancel a course at any time without notice or liability. LeaderQuest's liability will be limited to the refunding of any fees paid for the course and LeaderQuest shall not be responsible for any incidental or consequential loss arising. LeaderQuest will endeavor to give enrollees as much advance notice as possible of any change to their enrollment.

Cisco Learning Credits (CLCs)
• CLCs may only be used to purchase Cisco training courses or products. If CLCS are used in combination with other forms of payment to set up an account, the portion of the Account contributed by CLCs may only be used to purchase Cisco training services and products while the other funds in the Account may be used to purchase other services and products.
• Training classes purchased using funds in the Account contributed by CLCs must be completed prior to the expiration of the CLCs regardless of the Term.
• Upon purchase by Customer using funds in the Account contributed by CLCs, LeaderQuest will provide an invoice to Customer referencing the Cisco SO#.

Microsoft Software Assurance Training Vouchers (SATVs)
• Local "Terms of Usage" established by the Microsoft® Certified Partner for Learning Solutions apply.
• The company participating in the Software Assurance Enrollment under which the vouchers were created, has the ability to revoke or un-reserve this benefit before the cancellation date.
• Any course days not covered by the voucher will need to be paid by the person receiving the training. Any voucher days in excess of the amount of the course, will be returned to the pool of benefit days available to be assigned by the benefit administrator.
• The voucher is only redeemable for days of instructor-led training at Microsoft® Certified Partner for Learning Solutions and only for courses within the list available within the Software Assurance Training Voucher program.
• These vouchers are non transferable - vouchers may only be redeemed by the individual they have been assigned to (Authentication of the training recipient is accomplished by providing the e-mail address of the individual to whom this e-mail is addressed).
• Vouchers may not be exchanged for cash, monies or other valuable considerations.
• The voucher will expire 6 months (180 days) from issue date. Vouchers may be used to reserve training at only one Microsoft® Certified Partner for Learning Solutions at a time.
• The Microsoft® Certified Partner for Learning Solutions reserves the right to cancel a class according to local cancellation policy.
• In the event of cancellation by the student, LeaderQuest will invoice the Customer directly for any charges due to no-show or late cancellations according to the cancellation policy set forth above.

Enterprise Student Registration Information
• Classroom Learning Course Tuition: Tuition covers all course materials, refreshments, and Certificate of Completion.
• Hotel Accommodations: Please call 1-866-378-0761 to obtain a list of preferred hotels. When calling a hotel, identify yourself as a LeaderQuest client in order to qualify for the special rate at our preferred hotels. Rates are subject to change at the discretion of the hotel.
• Course Schedule: For Classroom Learning courses, registration is at 8:00 a.m. on the first day. Standard Classroom Learning courses begin at 8:30 a.m. and conclude at approximately 4:30 p.m. each day. However, please note Boot Camps have extended hours and often run well into the evening. Inquire for specific details.
• Attendance policy: If you are unable to attend your scheduled training class, please contact 1-866-378-0761. We require 10 calendar days notice to reschedule or to cancel any registration (and receive refund for pre-payment). Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 15 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Enterprise Student Satisifaction Guarantee

• 100% Satisfaction Guarantee - LeaderQuest believes that we offer the best possible training. If upon completion of the first day of a technical 5 day training course, either Physical or Virtual Classroom training, you are not satisfied with the course and wish to withdraw, (1) notify the instructor, (2) return all course materials, and (3) contact the Cancellation Department (Cancel@LeaderQuest.net ) by the close of business in order to receive a 100% refund or to apply the money to other future training. This guarantee will only apply if student completes the first full day of class and has signed the class roster. All training materials must remain with the instructor at the time of withdrawal. This guarantee does not apply to the following courses:
o VMware
o Cisco 
o Partner Delivered Courses

Virtual Live Classroom Registration Information
• Virtual Live Classroom Course Tuition: Tuition covers all course materials, software, and headset, which will be shipped approximately one week before class begins.
• Virtual Live Classroom 100% Satisfaction Guarantee: We believe we offer the best training possible. If after the first session of your Virtual course you are not satisfied and wish to withdraw, notify us via email at Cancel@LeaderQuest.net prior to the start of the second session of the class and receive a 100% refund, less any applicable fees. A materials and transfer fee may apply.
• Course Schedule: Contact your LeaderQuest learning consultant for the hours of your Virtual Live Classroom course.
• Cancellation Policy: please see the cancellation policy listed under Classroom Learning Registration Information.
• License Agreement for Virtual Live Classroom: Payment of tuition gives you a personal non-exclusive, non-transferable license to attend one Virtual Live Classroom or bundle for courses. Transferring or sharing your license with anyone else is a violation of the licensing agreement and is subject to legal action.
• Encore Recordings: All Virtual Live Classrooms courses are recorded and kept for attendees to access for the entire life of their license agreement.
Self-Paced e-Learning Ordering Information
• Return Policy for Self-Paced e-Learning:  Any opened or accessed e-learning product is not eligible for a refund, but may be exchanged for another product of equal or lesser value.
• Shipping and Processing Charges for Self-Paced e-Learning CDs: Additional shipping and processing charges for our Self-Paced e-Learning products may apply. Please inquire online for details.
• Cancellation Policy for Self-Paced e-Learning, web delivery: Online subscriptions cannot be cancelled or refunded.
• Exceptions:
o Books24x7 Online Reference Library subscriptions cannot be cancelled or refunded.
o Third party Self-Paced e-Learning CD's are not eligible for return or refund.