Software Quality Assurance
You Will Learn How
To:
- Implement and effectively lead Software Quality Assurance (SQA)
activities
- Improve customer satisfaction through quality and process
initiatives
- Analyze information through static and dynamic techniques
including walkthroughs and inspections
- Conduct audits by following a defined process
- Control critical components using Configuration Management
(CM)
- Champion a continuous process improvement program in your
organization
Course Benefits
Systems that fail to provide adequate functionality can reduce
profit, productivity and result in costly rework. Implementing and
monitoring process improvement and quality initiatives can lead to
cost-effective systems. This course provides the necessary skills
to define, design, implement and monitor a software quality system
using proven techniques that can be tailored for your organization.
You also gain the skills to audit work products throughout the
product life cycle.
Who Should Attend
Software professionals, project managers, business analysts,
quality analysts and others involved with developing, testing or
improving the development and production of systems.
Course Outline
Lesson 1: Introduction to Software Quality
Assurance
- Contrasting roles: Software Quality Assurance, Testing,
Verification and Validation
- Comparing software development life cycles
- Documenting processes
- Defining the goals of Software Quality Assurance
Lesson 2: Software Quality Assurance
Components
- Analyzing the components of Quality
- Creating processes
- Choosing the best practices and implementing process
improvement initiatives
- Implementing a road map
- IEEE
- CMMI
- ISO 9001
- Selecting and documenting standards
- Conducting training
- Participating in reviews and audits
- Maintaining records
Lesson 3: Planning for Software Quality
Assurance
- Applying verification and validation techniques for error
detection
- Evaluating verification and validation techniques
- Analyzing life cycle products
- Implementing walkthroughs
- Exploring testing techniques
- Detecting defects while applying inspection techniques
- Defining the inspection process
- Planning and conducting an inspection
- Communicating inspection results
Lesson 4: Conducting Audits
- The types of audits
- Comparing process, product, project, quality-system and
configuration audits
- Documenting audit findings in a report
- Comparing industry standards
- Complying with industry standards and models: ISO 9001 and
CMMI
- Comparing the work products against industry best
practices
- Verifying product configuration using configuration audits
- Demonstrating the product satisfies the requirements
- Ensuring the as-built product complies with the
documentation
- Improving productivity using in-process audits
- Assessing internal processes for compliance
- Analyzing processes and procedures used during development
- Initiating the auditing process
- Planning and preparing for the audit
- Reporting the results
- Monitoring noncompliance
Lesson 5: Applying Configuration Management
(CM)
- Defining the components of a CM system
- Identifying the workflow and work products
- Managing and controlling products for consistency
- Assessing and managing components with release management
- Communicating product status using reports
- Ensuring quality by controlling CM components
- Verifying software and hardware components
- Maintaining test data for regression tests
- Tracking change requests
- Participating in an SQA and CM audit
- Reviewing documentation against a standard
- Interviewing quality and configuration management
personnel
- Documenting and confirming audit findings
- Presenting audit findings
Lesson 6: Continuous Process Improvement
- Fostering learning through process improvement
- Defining and implementing process improvement
- Planning process improvement initiatives
- Achieving excellence through metrics
- Selecting and analyzing metrics
- Analyzing data through root cause analysis
- Communicating organizational progress
- Coordinating the next steps
- Implementing corrective actions
- Focusing on prevention techniques