ITIL V3 Intermediate Qualification: Release, Control and
Validation (RCV) - LQITILRCV
Test Voucher not included with this course
Course Objectives
- Prepare for and take the ITIL Practitioner: Release, Control
and Validation Exam
- Plan key activities for the Release, Control and Validation
processes in the context of the Service Lifecycle
- Attain operational excellence by using the Release, Control and
Validation processes, activities and functions
- Evaluate the success of Release, Control and Validation by
applying key metrics
Course Benefits
To implement new services in a controlled and cost-effective
manner, IT departments must successfully implement ITIL Release,
Control and Validation best practices. In this course, you learn
how to plan, implement and optimize the Release, Control and
Validation processes and gain the skills required to take the ITIL
Practitioner: Release, Control and Validation Certification
Exam.
Prerequisite
The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent)
is required to take the ITIL Certification Exam on the final
day
Exam Entry Criteria
- Students must hold the ITIL v3 Foundation Certificate or the v3
Foundation Bridge Certificate.
- Students can demonstrate familiarity with IT terminology and
understand the context of Release, Control and Validation
management in their own business environment.
- Student have some experience working in a Service Management
capacity within a service provider environment, with responsibility
relating to at least one of the following Service Management
processes: Change Management, Release Management, Configuration
Management, Service evaluation and quality assurance, Knowledge
Management and Service validation and testing.
Course Outline
Introduction and
Overview
- Analyzing and exploring the importance of the Service
Capability stream
- Service Management as a practice
- The Service value proposition
- How the Release, Control and Validation capabilities support
the Service Lifecycle, Core Release, Control, and Validation
Processes
Change Management
- Purpose, goals and objectives
- Implementing change with minimum disruption and rework
- Evaluating business, technical and financial aspects
- Achieving successful service transition
- Activities, methods and techniques
- Post-implementation review
- Key metrics to measure success
Service Asset and Configuration Management
(SACM)
- Business value of the SACM process
- Activities, methods and techniques
- Supporting the effective execution of the SACM process using a
configuration management system (CMS)
- Describing the tools, activity model and deliverables for
executing each key activity
- Effectively measuring the SACM process with metrics
- Typical day-to-day configuration management activities
Service Validation and Testing (SVT)
- How SVT creates business value
- Identifying how policies can drive and support the execution of
the SVT process
- The Service V Model
- Acquiring relevant test data
- Building quality service deliverables using test levels and
test models
- Measuring the SVT process in terms of business value
contribution
Release and Deployment Management
(RDM)
- Analyzing how services are released into production to enable
effective use of services
- Planning, scheduling and controlling releases
- Identifying clear planning conditions including pass/fail
criteria
- Illustrating the main activities and how they relate to the
capability of Release, Control and Validation
- Providing Early Life support after deploying the new
release
- Defining metrics for process quality
Request Fulfillment and Service Evaluation
Analyzing how service requests should be
handled
- Request Fulfillment to establish a self-help service
practice
- Identifying the differences between Request Fulfillment and
Incident Management
Evaluating services against target performance in the
context of change
- Meeting committed service-level performance
- Intended and unintended effects of a change
- Evaluating predicted service performance and actual
performance
Knowledge Management (KM)
- The business value of the KM process
- Identifying what constitutes an effective KM strategy
- Analyzing the basic layers of the KM concept using the DIKW
structure
- Describing the key steps of effective data and information
management
Roles and Responsibilities
- Change Management
- Service Asset and Configuration Management
- Release and Deployment
- Service Performance and Risk Evaluation
Technology and Implementation
Considerations
- Technology as part of implementing Service Management
- Managing change in operations
- Challenges, critical success factors and risks
- How to plan and implement Service Management technologies