ITIL V3 Foundations - LQITILFD
Test Voucher not included with this course.
Course Description
In this format, learning is primary; vouchers are given for
later testing after the student has done further review. ITIL
Foundations guidelines include 18 hours of instruction and at least
one practice test.
Who Should Attend
ITIL Foundations V3 will be of interest to IT specialists who
wish to gain a broad understanding of the V3 lifecycle, processes
and roles.
Prerequisites
There are no prerequisites to this Foundational course.
Practical experience in one or more IT roles will prove
helpful.
Course Outline
Day 1
- Introduction to ITIL
- Service Management as a Practice
- Service Strategy
- Case Study Exercise
Day 2
- Day 1 Review
- Service Design
- Technology
- Service Transition
- Case Study Exercises
- Take-home practice test (optional)
Day 3
- Service Operations
- Continual Service Improvement
- Practice test and review
- Course review