Essential Skills for Administrative Support Professionals - E-Learning

Essential Skills for Administrative Support Professionals

Overview/Description

 
As an administrative support professional, every interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success.

This course covers the skills you need to be successful as an administrative professional, including communication skills, organizing and managing skills, problem-solving skills, and basic office skills. It also describes strategies for anticipating your boss's needs, for making your boss look good, and for keeping your boss informed. Finally, you are presented with techniques for effectively communicating a boss's messages and decisions.

Target Audience

Employees in administrative support positions, as well as individuals who want to refresh their administrative skills

Lesson Objectives

Course Overview

Key Skills for Administrative Support Professionals

• Identify the skills and personal qualities necessary for success as an administrative support professional

Working Effectively for Your Boss

• Match strategies for meeting the needs of your boss to examples of how to implement them
• Recognize examples of ways to convey a confident and authoritative impression when representing your boss

Communicating Your Boss's Decisions

• Use the steps to communicate a decision for your boss, in a given scenario

Overview/Description

Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants.

Target Audience

Administrative support professionals and executive secretaries who wish to improve their management skills.

Lesson Objectives

Time and Stress Management 

• recognize the benefits of successful time and stress management.
• match stress reducing organizational strategies to given examples.
• match the strategy that will help organize an administrative team, to a specific example of that strategy.
• apply effective time management strategies when coping with specified time management problems.
• choose the appropriate action to deal with calls and visitors, in a given scenario.

Partnerships and Information Networks

• recognize the benefits of effective partnerships and information networks.
• apply strategies that establish partnerships within a given organization.
• select approaches for establishing an information network.

Creative Problem Solving

• recognize the benefits of creative problem solving.
• identify appropriate questions to ask, in order to clarify the problems involved in a difficult situation.
• use clarifying techniques to analyze a specified problem.
• apply techniques of goal-oriented problem solving.

Managing Conflict

• identify the benefits of being able to manage conflict in the workplace.
• apply strategies for dealing with a difficult person, in a given scenario.
• manage conflict between two people, in a given scenario.
• promote a healthy environment after a confrontation.

Overview/Description

You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and valued member of the management team. For administrative support professionals who currently work in this type of relationship with their bosses, the course contains many strategies that will make them more effective in this role.

Target Audience

Administrative support professionals and executive secretaries who wish to improve their management skills.

Lesson Objectives

Establishing a Business Partnership with Your Boss

• recognize the benefits of establishing a business partnership with a boss.
• identify the essential elements to include in a partnership proposal.
• apply techniques to propose a partnership idea to a boss, given a scenario.
• identify the priorities of implementing a partnership plan.

Managing Relational Challenges

• recognize the importance of handling relational challenges with the boss.
• identify ways to deal with four different types of bosses.
• choose the proper approach to use with the boss in a given scenario.
• use principles for maintaining a professional relationship with a boss in a given scenario.
• identify the considerations that must be made when deciding whether to confront a boss.
• use the appropriate skills to handle confrontation with a boss, given a scenario.

Being Your Boss's Right Arm

• recognize the benefits in being essential to the boss.
• identify three strategies that allow an administrative assistant to anticipate a boss's needs.
• identify examples of the principles for making a boss look good.
• identify the principles for communicating information to a boss.
• identify the strategies for maximizing your effectiveness within your organization.

Overview/Description

Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn degrees. Administrative support professionals who can communicate, teach, guide, mentor, and make important decisions have a greater chance of achieving upward mobility in their workplace. Administrative assistants can earn more money as a result of taking on these responsibilities. This course will show you how to communicate with power and confidence, a skill that will enable you to advance your career.

Target Audience

Administrative support professionals who want to communicate more effectively and be better equipped to take on more responsibilities in the workplace and advance in their career.

Lesson Objectives

Communicating to Get the Results You Want

• recognize the benefits of communicating effectively in the workplace.
• use techniques to influence and persuade, in a given scenario.
• sequence the steps for selling ideas to co-workers.
• effectively use the steps to sell ideas, given a scenario.
• use appropriate actions to say "No" with confidence, in a given scenario.

Listening and Responding to Others

• recognize the benefits of effectively listening and responding to people in the workplace.
• identify examples of good listening skills.
• identify examples of effective nonverbal communication skills.
• identify examples of the four steps to effectively train employees.
• effectively use the steps for handling a specified crisis situation.

Representing Your Boss

• identify the benefits of being able to confidently represent your boss.
• identify examples of the strategies for confident and authoritative representation of your boss.
• recognize the steps in communicating decisions for a boss.
• use the steps to communicate a decision for your boss, in a given scenario.
• identify examples of strategies for developing your delegating skills.