Troubleshooting Cisco Unified Communications Systems (TUC)
v1.0
Overview
Troubleshooting Cisco Unified Communications Systems (TUC) v1.0
provides network professionals with the knowledge and skills
required to troubleshoot Cisco Unified Communications systems in
enterprise, midmarket, and commercial deployments. TUC teaches
troubleshooting methodology, triage, resources, tools, and fixes at
the integrated system or solution level; and for components, such
as Cisco Unified CallManager, Cisco Unity, videoconferencing, and
infrastructure.
Target Audience
This course is a necessity for any system or field engineers
responsible for troubleshooting Cisco IP Telephony environments.
This course is also recommended for any students attempting Cisco
Voice and IP Telephony certifications.
Prerequisites
Students enrolled in this course should be experienced with
Cisco networking and possess an associate-level certification or
the equivalent knowledge and experience. Successful completion of
the following courses (or equivalent experience) is strongly
recommended:
- Implementing Cisco Quality of Service
- Cisco Voice Over IP
- Cisco IP Telephony
Certification
CCVP
Exams
642-426 TUC
Included Labs
- Configuring Alarms to go to a Syslog Server
- Troubleshooting with Dialed Number Analyzer
- Collecting Records with CDR
- Monitoring Performance with RTMT
- Trouble Ticket Number 1
- Trouble Ticket Number 2
- Trouble Ticket Number 3
- Trouble Ticket Number 4
- Trouble Ticket Number 5
- Trouble Ticket Number 6
Skills
This course covers the following hardware and software/operating
system versions:
Hardware:
- Cisco 7500 Series Routers
- Cisco 7400 Series Routers
- Cisco 7200 Series Routers
- Cisco 3700 Series Multiservice Access Routers
- Cisco 3600 Series Multiservice Platforms
- Cisco 2600 Series Multiservice Platforms
- Cisco 1700 Series Modular Access Routers
- Cisco 800 Series Routers
- Cisco AS5800 Series Universal Gateways
- Cisco AS5400 Series Universal Gateways
- Cisco AS5300 Series Universal Gateways
- Catalyst 6500 Series Switches
- Catalyst 4500 Series Switches
- Catalyst 4000 Series Switches
- Catalyst 3750 Series Switches
- Catalyst 3560 Series Switches
- Catalyst 3550 Series Switches
- Catalyst 3500 Series XL Switches
Software/Operating Systems:
- CallManager 4.x
- CallManager 5.x
- Unity 4.x
- Windows 2000/2003 Server
- All Router/Switch IOS Versions
Outline
Module - 1 - A Methodology and Tools for Troubleshooting
Cisco Unified Communications Systems
- Lesson 1 - Introducing Cisco Unified Communications Systems
Troubleshooting
- Lesson 2 - Understanding Troubleshooting Methodology in Cisco
Unified Communications Systems
- Lesson 3 - Gathering Information for Troubleshooting
Module 2 - Troubleshoot Cisco Unified
CallManager-Related Issues
- Lesson 1 - Troubleshooting Common Endpoint Registration
Issues
- Lesson 2 - Troubleshooting Cisco Unified CallManager
Availability Issues
- Lesson 3 - Troubleshooting Cisco Unified CallManager Security
Issues
- Lesson 4 - Troubleshooting Database Replication Issues
- Lesson 5 - Troubleshooting LDAP Replication Issues
- Lesson 6 - Troubleshooting Common Gateway Registration
Issues
Module 3 - Troubleshoot Call Setup Issues
- Lesson 1 - Introducing Call Setup Issues and Causes
- Lesson 2 - Troubleshooting On-Premises Single-Site Calling
Issues
- Lesson 3 - Troubleshooting Offsite Call Issues
- Lesson 4 - Troubleshooting Intercluster Dial Plan Issues
- Lesson 5 - Troubleshooting Gatekeepers in a Cisco Unified
Communications System
Module 4 - Troubleshoot Voice and Video Quality
Issues
- Lesson 1 - Defining Common Voice and Video Quality Issues
- Lesson 2 - Troubleshooting VoIP Quality Problems
- Lesson 3 - Troubleshooting Echo
- Lesson 4 - Troubleshooting Quality Problems of Cisco Unified
Video Advantage
Module 5 - Application Integration and Media Resource
Issues
- Lesson 1 - Troubleshooting Common Cisco Unity Integration
Issues
- Lesson 2 - Troubleshooting CTI Issues
- Lesson 3 - Troubleshooting Media Resources
Objectives
- Troubleshooting Cisco Unified Communications Systems (TUC) 1.0
Expert Live with Encore
- Apply effective troubleshooting methods to resolve issues in
complex IPT networks
- Troubleshoot common CallManager configuration, integration, and
operation problems
- Troubleshoot Cisco, Microsoft and Unix AVVID components using
the appropriate utilities and management tools
- Troubleshoot common router, switch, and gateway configuration,
integration, and operation issues/problems in AVVID networks
- Resolve QoS issues in complex IPT networks using effective and
appropriate troubleshooting and implementation methods
- Troubleshoot common Unity configuration, integration, and
operation issues and problems
- Employ Cisco TAC as a troubleshooting and escalation tool