Introducing Cisco Voice and Unified Communications
Administration (ICOMM) v8.0 Expert Live with Encore
Course Content
Introducing Cisco Voice and Unified Communications
Administration (ICOMM) v8.0 teaches learners how to maintain and
operate a Cisco Unified Communications solution that is based on
Cisco Unified Communications Manager, Cisco Unified Communications
Manager Express, Cisco Unity Connection, and Cisco Unified
Presence. This course provides the learners with the knowledge and
skills to achieve associate-level competency in Cisco Unified
Communications. This course introduces the architecture,
components, functionalities, and features of Cisco Unified
Communications solutions and describes how daily job tasks, such as
system monitoring, moves, adds, and changes are performed on Cisco
Unified Communications Manager, Cisco Unified Communications
Manager Express, Cisco Unity Connection, and Cisco Unified
Presence.
This course is presented in six, three hour sessions, twice a
week, over a three week period.
Target Audience
This course is recommended for any student interested in
mastering Voice over IP technology. It is also perfect for students
interested in pursuing any of Cisco's many IP telephony
specializations or the Cisco Certified Network Professional Voice
Professional (CCNP Voice) certification.
Certification
CCNA Voice
Exams
640-461 ICOMM v8.0
Prerequisites
The knowledge and skills that a learner must have before
attending this course are as follows:
- Working knowledge of converged voice and data networks
- Basic knowledge of Cisco IOS gateways
- Basic knowledge of Cisco Unified Communications Manager and
Cisco Unity Connection
Course Objectives
Upon completing this course, the learner will be able to meet
these overall objectives:
- Describe the components of a Cisco Unified Communications
solution and identify call signaling and media stream flows.
- Provide an overview of administrator and end-user interface
options in Cisco Unified Communications Manager, Cisco Unified
Communications Manager Express, Cisco Unity Express, Cisco Unity
Connection, and Cisco Unified Presence.
- Understand call flows in Cisco Unified Communications Manager
and Cisco Unified Communications Manager Express.
- Perform endpoint and end-user administration tasks in Cisco
Unified Communications Manager and Cisco Unified Communications
Manager Express.
- Describe the telephony features supported in Cisco Unified
Communications Manager and Cisco Unified Communications Manager
Express.
- Administer users in Cisco Unity Connection and Cisco Unified
Presence, and enable the most commonly used features for both
applications.
- Describe how to maintain a Cisco Unified Communications
solution.
Course Outline
- Course Introduction
- Overview of Cisco Unified Communications Solutions
- Overview of Administrator and End-User Interfaces
- Call Flows in Cisco Unified Communications Manager and Cisco
Unified Communications Manager Express
- Endpoint and End User Administration
- Enablement of End User Telephony and Mobility Features
- Enablement of Cisco Unity Connection and Cisco Unified
Presence
- Cisco Unified Communications Solutions Maintenance