CIPT1 Implementing Cisco Unified Communications Manager Part 1 v8.0 Classroom

CIPT1_8 Implementing Cisco Unified Communications Manager Part 1 v8.0

Course Description

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) v8.0 prepares you for implementing a Cisco Unified Communications Manager solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager Version 8.0, which is the call routing and signaling component for the Cisco Unified Communications solution.

You will perform post-installation tasks, configure Cisco Unified Communications Manager, implement Media Gateway Control Protocol (MGCP) and H.323 gateways, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, Cisco IP Phone Services, Cisco Unified Communications Manager native presence, and Cisco Unified Mobility.

Prerequisites

The knowledge and skills that you must have before attending this course are as follows:

• Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing
• Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
• Basics of digital interfaces, PSTN, and VoIP
• Fundamental knowledge of converged voice and data networks
• Ability to configure Cisco IOS gateways with traditional and VoIP call legs

Cisco learning offerings:

• Interconnecting Cisco Networking Devices, Part 1 (ICND1) v1.0
• Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0
• Implementing Cisco Voice Communications and QoS (CVOICE) v8.0

Associated Certifications

This course is a requirement for the CCNP Voice certification.

Who Should Attend

The primary audience for this course is as follows:

• Network administrators and network engineers
• CCNP Voice candidates

The secondary audience for this course is as follows:

• Systems engineers

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

• Describe Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options, and how to install or upgrade
• Perform Cisco Unified Communications Manager initial configuration and user management
• Configure Cisco Unified Communications Manager to support on-cluster calling
• Implement PSTN access in Cisco Unified Communications Manager and to build a dial plan in a single-site Cisco Unified Communications Manager deployment
• Implement Cisco Unified Communications Manager media resources
• Implement Cisco Unified Communications Manager features and applications

Course Outline

Module 1: Introduction to Cisco Unified Communications Manager

Describe Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options, and how to install or upgrade.

Lesson 1: Understanding Cisco Unified Communications Manager Architecture

This lesson defines Cisco Unified Communications Manager requirements for hardware, operating system, database, communication, and licensing. Upon completing this lesson, you will be able to meet these objectives:

• Describe the components of a Cisco Unified Communications solution and the functionality of each component
• Describe the architecture and role of Cisco Unified Communications Manager
• Describe the hardware requirements for Cisco Unified Communications Manager
• Describe the characteristics of the Cisco Unified Communications Operating System
• Describe the characteristics of the Cisco Unified Communications Manager database and how it provides redundancy
• Describe the licensing model of Cisco Unified Communications Manager and describe how to calculate, verify, and add license units to Cisco Unified Communications Manager

Lesson 2: Understanding Cisco Unified Communications Manager Deployment and Redundancy Options

This lesson defines Cisco Unified Communications Manager deployment options and redundancy designs. Upon completing this lesson, you will be able to meet these objectives:

• List the supported Cisco Unified Communications Manager deployment options
• Describe the characteristics of a Cisco Unified Communications Manager single-site deployment, and list the reasons for choosing this deployment option
• Describe the characteristics of a Cisco Unified Communications Manager multisite deployment with centralized call processing, and list the reasons for choosing this deployment option
• Describe the characteristics of a Cisco Unified Communications Manager multisite deployment with distributed call processing, and list the reasons for choosing this deployment option
• Describe the characteristics of a Cisco Unified Communications Manager multisite deployment with clustering over the WAN, and list the reasons for choosing this deployment option
• Explain the support of virtualized servers in Cisco Unified Communications Manager Version 8
• Explain how call-processing redundancy is provided in a Cisco Unified Communications Manager cluster, and identify the requirements for different redundancy scenarios

Module 2: Administering Cisco Unified Communications Manager

Perform Cisco Unified Communications Manager initial configuration and user management.

Lesson 1: Managing Services and Initial Configuration of Cisco Unified Communications Manager

This lesson defines how to activate required Cisco Unified Communications Manager Services, configure initial settings, and remove DNS reliance. Upon completing this lesson, you will be able to meet these objectives:

• List elements that are used for general, initial configuration
• List network configuration options of Cisco Unified Communications Manager
• List the reasons for using NTP servers and enabling DHCP services in Cisco Unified Communications Manager
• Describe the reliance on DNS by IP phones when server names are used instead of server IP addresses
• Describe the difference between network and feature services and explain how they can be managed using Cisco Unified Serviceability
• Describe the purpose of enterprise parameters and enterprise phone configuration and explain key parameters
• Describe the purpose of service parameters and explain key parameters
• Lab 2-1: Configuring Cisco Unified Communications Manager Initial Settings

Lesson 2: Managing User Accounts in Cisco Unified Communications Manager

This lesson defines how to manage user accounts, including integrating Cisco Unified Communications Manager with a corporate LDAP directory and enabling multiple levels of user privileges. Upon completing this lesson, you will be able to meet these objectives:

• Identify the different user accounts in Cisco Unified Communications Manager and explain how they are used
• Describe how to add and delete users and how to assign authorization rights to them
• Describe the purpose of Cisco Unified Communications Manager BAT and list its features
• Describe how Cisco Unified Communications Manager BAT can be used to manage users
• Identify LDAP characteristics and list the types of LDAP support that are provided by Cisco Unified Communications Manager
• Lab 2-2: Managing User Accounts in Cisco Unified Communications Manager

Module 3: Single-Site On-Net Calling

Configure Cisco Unified Communications Manager to support on-cluster calling.

Lesson 1: Understanding Endpoints in Cisco Unified Communications Manager

This lesson defines the general features and unique characteristics of the H.323, Skinny Client Control Protocol (SCCP), and Session Initiation Protocol (SIP) endpoints that are supported by Cisco Unified Communications Manager. Upon completing this lesson, you will be able to meet these objectives:

• List the endpoints that are supported by Cisco Unified Communications Manager
• Describe the boot sequence of Cisco IP phones
• Describe how Cisco Unified Communications Manager supports H.323 endpoints
• Describe how Cisco Unified Communications Manager supports third-party SIP IP phones

Lesson 2: Implementing IP Phones

This lesson defines how to implement SCCP and SIP (Cisco and third-party) phones in Cisco Unified Communications Manager. Upon completing this lesson, you will be able to meet these objectives:

• Identify the endpoint configuration elements and tools for adding phones
• Describe how autoregistration works
• Describe how to enable autoregistration for automatic insertion of new phones to the Cisco Unified Communications Manager configuration database
• Describe how Cisco Unified Communications Manager BAT and Cisco Unified Communications Manager Auto-Register Phone Tool can be used to add IP phones
• Describe how to use Cisco Unified Communications Manager BAT to add phones to Cisco Unified Communications Manager
• Describe how to manually add phones to Cisco Unified Communications Manager
• Lab 3-1: Implementing IP Phones

Module 4: Single-Site Off-Net Calling

Implement PSTN access in Cisco Unified Communications Manager and to build a dial plan in a single-site Cisco Unified Communications Manager deployment.

Lesson 1: Implementing PSTN Gateways in Cisco Unified Communications Manager

This lesson defines the implementation of PSTN gateways in Cisco Unified Communication Manager. Upon completing this lesson, you will be able to meet these objectives:

• Describe the types of gateways that can interact with Cisco Unified Communications Manager, and describe their differences
• Describe how to integrate MGCP gateways with Cisco Unified Communications Manager
• Describe how to integrate H.323 gateways with Cisco Unified Communications Manager
• Describe how to integrate SIP gateways with Cisco Unified Communications Manager
• Lab 4-1: Implementing PSTN Gateways

Lesson 2: Configuring Cisco Unified Communications Manager Call-Routing Components

This lesson defines how to configure Cisco Unified Communications Manager numbering plans, directory numbers, route groups, route lists, route patterns, digit analysis, and urgent priority for on- and off-net calls. Upon completing this lesson, you will be able to meet these objectives:

• Describe the components of a dial plan
• Describe the concept of endpoint addressing, including on-net versus off-net dialing and dialing-string length in uniform on-net dialing
• Describe the concept of call routing in Cisco Unified Communications Manager
• Describe how Cisco Unified Communications Manager analyzes digits
• Describe features that relate to call routing
• Describe how Cisco Unified Communications Manager performs path selection
• Describe how to configure Cisco Unified Communications Manager path selection
• Lab 4-2: Configuring Cisco Unified Communications Manager Call-Routing Components

Lesson 3: Using Partitions and CSSs to Implement Calling Privileges for On-Net Calls

This lesson defines the need and uses for calling privileges and how to implement them in Cisco Unified Communications Manager. Upon completing this lesson, you will be able to meet these objectives:

• Describe the tools Cisco Unified Communications Manager supports for calling privilege implementation
• Explain the need and uses for calling privileges and how to implement them in Cisco Unified Communications Manager
• Describe the implementation of partitions and CSSs for an on-net CoS example
• Describe important rules and considerations when implementing CoS by using partitions and CSSs

Lesson 4: Implementing Cisco Unified Communications Manager Digit Manipulation

This lesson defines digit-manipulation elements in Cisco Unified Communications Manager and how to implement them. Upon completing this lesson, you will be able to meet these objectives:

• Describe when to use digit manipulation in Cisco Unified Communications Manager
• Describe Cisco Unified Communications Manager digit-manipulation operation
• List Cisco Unified Communications Manager digit-manipulation configuration options
• Describe how to use external phone number masks in Cisco Unified Communications Manager
• Describe how to use translation patterns in Cisco Unified Communications Manager
• Describe how to use transformation masks in Cisco Unified Communications Manager
• Describe how to use digit stripping and digit prefixes in Cisco Unified Communications Manager
• Describe how to use significant digits in Cisco Unified Communications Manager
• Describe how to use global transformations in Cisco Unified Communications Manager
• Describe how to use incoming number prefixes in Cisco Unified Communications Manager
• Lab 4-3: Implementing Digit Manipulation

Lesson 5: Implementing Gateway Selection and PSTN Access Features

This lesson defines the need and uses for gateway selection and PSTN access features and how to implement them in Cisco Unified Communications Manager. Upon completing this lesson, you will be able to meet these objectives:

• List applications for calling-privileges configuration elements
• Describe how time schedules and time periods work and how they are configured
• Describe the functions of gateway selection and CoS and how to configure them
• Describe how to implement 911 emergency calls and vanity numbers
• Describe how to implement carrier selection that is based on time of day
• Describe how CMC and FAC work and how they are configured
• Describe how to implement CMC and FAC
• Lab 4-4: Implementing Calling Privileges in Cisco Unified Communications Manager

Lesson 6: Implementing Call Coverage in Cisco Unified Communications Manager

This lesson defines call coverage and how to implement it in Cisco Unified Communications Manager. Upon completing this lesson, you will be able to meet these objectives:

• Describe call-coverage options in Cisco Unified Communications Manager
• Describe shared lines and how to configure them
• Describe how call hunting works in Cisco Unified Communications Manager
• Describe call-hunting scenarios in Cisco Unified Communications Manager
• Describe how to configure call hunting in Cisco Unified Communications Manager
• Lab 4-5: Implementing Call Coverage in Cisco Unified Communications Manager

Module 5: Media Resources

Implement Cisco Unified Communications Manager media resources.

Lesson 1: Implementing Media Resources in Cisco Unified Communications Manager

This lesson defines Cisco Unified Communications Manager media resources, including conferences, transcoders, and Media Termination Point (MTP), as well as music on hold (MOH) and annunciator services. Upon completing this lesson, you will be able to meet these objectives:

• Describe types of media resources and their functions
• Describe how Cisco Unified Communications Manager supports hardware- and software-based media resources
• Describe types of conferences (single mode and mixed mode) and explain the features of software- versus hardware-based conference bridge media resources
• Describe how to configure conference bridge media resources
• Describe how to configure Cisco Unified Communications Manager for Meet-Me conference support
• Describe MOH solutions
• Describe how to configure MOH media resources
• Describe annunciator media resources and their configuration in Cisco Unified Communications Manager
• Describe how access control to media resources works and when and how to use it
• Describe how to configure MRGs and MRGLs and how to assign them to devices
• Lab 5-1: Implementing Media Resources

Module 6: Feature and Application Implementation

Implement Cisco Unified Communications Manager features and applications.

Lesson 1: Configuring Cisco IP Phone Services

This lesson defines how to configure Cisco IP Phone Services. Upon completing this lesson, you will be able to meet these objectives:

• Describe Cisco IP Phone Services
• Describe how to provide redundant Cisco IP Phone Services
• Describe how to configure Cisco IP Phone Services
• Describe Cisco IP Phone Services subscriptions

Lesson 2: Configuring Cisco Unified Communications Manager Native Presence

This lesson defines how to configure presence-enabled speed dials and lists. Upon completing this lesson, you will be able to meet these objectives:

• Describe Cisco Unified Communications Manager native presence and compare it to Cisco Unified Presence and Cisco Unified Personal Communicator
• Describe how Cisco Unified Communications Manager native presence works
• Describe how Cisco Unified Communications Manager native presence access control works
• Describe how to implement Cisco Unified Communications Manager native presence
• Lab 6-1: Configuring Cisco Unified Communications Manager Native Presence

Lesson 3: Configuring Cisco Unified Mobility

This lesson defines how to configure Cisco Unified Mobility. Upon completing this lesson, you will be able to meet these objectives:

• Describe the purpose of Cisco Unified Mobility, how it works, and when to use it
• Analyze call flows that involve Cisco Unified Mobility
• List the requirements for implementing and installing Cisco Unified Mobility
• Describe considerations when using Cisco Unified Mobility MVA
• Describe how to configure Cisco Unified Mobility
• Lab 6-2: Configuring Cisco Unified Mobility

Hands-on Lab Exercises

• Lab 2-1: Configuring Cisco Unified Communications Manager Initial Settings
• Lab 2-2: Managing User Accounts in Cisco Unified Communications Manager
• Lab 3-1: Implementing IP Phones
• Lab 4-1: Implementing PSTN Gateways
• Lab 4-2: Configuring Cisco Unified Communications Manager Call-Routing Components
• Lab 4-3: Implementing Digit Manipulation
• Lab 4-4: Implementing Calling Privileges in Cisco Unified Communications Manager
• Lab 4-5: Implementing Call Coverage in Cisco Unified Communications Manager
• Lab 5-1: Implementing Media Resources
• Lab 6-1: Configuring Cisco Unified Communications Manager Native Presence
• Lab 6-2: Configuring Cisco Unified Mobility