CAPPS Integrating Cisco Unified Communications Applications Classroom

CAPPS_8 Integrating Cisco Unified Communications Applications

Course Description

Integrating Cisco Unified Communications Applications (CAPPS) v8.0 teaches learners the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.

Prerequisites

The knowledge and skills that you must have before attending this course are as follows:

• Working knowledge of converged voice and data networks
• Basic knowledge of Cisco IOS gateways
• Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
• Cisco CCNA® certification recommended prerequisite

Associated Certifications

There will be a exam for this class specifically.

Who Should Attend

The primary audience for this course is as follows:

• Network Administrators and Network Engineers
• CCNP Voice candidates

The secondary audience for this course is as follows:

• Systems Engineers

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

• Describe voice-mail integration options and requirements
• Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment
• Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment
• Implement voice-mail networking using VPIM
• Implement Cisco Unified Presence and Cisco Unified Personal Communicator

Course Outline

Module 1: Introduction to Voice Mail

Describe voice-mail integration options and requirements.

Lesson 1: Voice Mail Integration Overview

This lesson defines voice-mail integration options, corresponding traffic flows, and available client interfaces. Upon completing this lesson, you will be able to meet these objectives:

• Describe the role of voice-messaging systems in a Cisco Unified Communications solution
• Describe the Cisco Unity Connection interfaces

Lesson 2: General Requirements for Voice-Mail Integration

This lesson defines general requirements for voice-mail integration, including user-account synchronization, redirecting-number explanation, call flows in SRST mode or under no-bandwidth conditions, CoS implications of MWI, and voice-mail notifications. Upon completing this lesson, you will be able to meet these objectives:

• Describe the integration options for Cisco Unity Connection and various call-processing systems
• Describe the voice-messaging features of Cisco Unity Express and Cisco Unity Connection
• Describe the scenarios in which you can place Cisco Unity Express and Cisco Unity Connection
• Describe the call flows of Cisco Unity Connection in various Cisco Unified Communications system scenarios

Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment

Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment.

Lesson 1: Integration with Cisco Unified Communications Manager

This lesson defines how to use SCCP and how to use SIP to integrate Cisco Unity Connection with Cisco Unified Communications Manager, and compare these two options. Upon completing this lesson, you will be able to meet these objectives:

• Describe the options for integrating Cisco Unity Connection with Cisco Unified Communications Manager
• Configure voice-mail integration on Cisco Unified Communications Manager
• Configure the integration components on Cisco Unity Connection
• Configure Cisco Unity Connection for a SIP integration
• Lab 2-1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager

Lesson 2: Configuring the Cisco Unity Connection System

This lesson defines Cisco Unity Connection system settings. Upon completing this lesson, you will be able to meet these objectives:

• Identify Cisco Unity Connection system settings
• Describe the general system settings
• Describe authentication rules and credentials characteristics
• Describe restriction tables and their effect on subscriber options and message notification
• Describe the LDAP setup options and the advantages of the LDAP integration
• Lab 2-2: Configuring Cisco Unity Connection System Settings

Lesson 3: Using Cisco Unity Connection Partitions and Search Spaces

This lesson defines Cisco Unity Connection dial plan partitions and search spaces. Upon completing this lesson, you will be able to meet these objectives:

• Describe Cisco Unity Connection partitions and search spaces
• Describe how to use and configure the Cisco Unity Connection dial plan components in customer scenarios
• Lab 2-3: Implementing Cisco Unity Connection Partitions and Search Spaces

Lesson 4: Implementing Cisco Unity Connection Call Management

This lesson defines the Cisco Unity Connection dial plan, Call Transfer options, and call handlers, including auto-attendant functionality and related templates. Upon completing this lesson, you will be able to meet these objectives:

• Describe the call flow between Cisco Unity Connection and Cisco Unified Communications Manager and how call routing can change the call-flow behavior
• Describe the Cisco Unity Connection call handler types and how to use them
• Describe the Cisco Unity Connection call handler templates and how to use them
• Describe the Cisco Unity Connection system call handlers
• Describe the Cisco Unity Connection directory handler
• Describe the Cisco Unity Connection interview handle
• Lab 2-4: Implementing Cisco Unity Connection Call Management

Lesson 5: Configuring Cisco Unity Connection Users

This lesson defines user-account management options and user-related configuration elements, including account policies, subscriber classes of service, and related templates. Upon completing this lesson, you will be able to meet these objectives:

• Describe the Cisco Unity Connection user templates
• Describe the Cisco Unity Connection users
• Describe the Cisco Unity Connection class of service
• Lab 2-5: Configuring Cisco Unity Connection Users

Lesson 6: Monitoring and Troubleshooting Cisco Unity Connection

This lesson defines the tools that can be used to monitor Cisco Unity Connection operation and to troubleshoot issues that relate to voice mailboxes and MWI. Upon completing this lesson, the learner will be able to meet these objectives:

• Describe the Cisco Unity Connection troubleshooting methodology
• Describe Cisco Unified RTMT
• Lab 2-6: Troubleshooting Cisco Unity Connection

Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment

Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment.

Lesson 1: Understanding Cisco Unity Express

This lesson defines the features and characteristics of Cisco Unity Express. Upon completing this lesson, you will be able to meet these objectives:

• List the endpoints that are supported by Cisco Unified Communications Manager
• Describe the characteristics of Cisco Unity Express
• Describe the options available for integrating Cisco Unity Express with different call control systems

Lesson 2: Cisco Unity Express Integration with Cisco Unified Communications Manager Express

This lesson defines how to integrate Cisco Unity Express with Cisco Unified Communications Manager Express using SIP. Upon completing this lesson, you will be able to meet these objectives:

• Describe how the Cisco Unified Communications Manager Express router can communicate with the Cisco Unity Express module
• Describe the integration components on Cisco Unified Communications Manager Express (Messages button, call forwarding, and transcoders)
• Describe how Cisco Unity Express integrates with Cisco Unified Communications Manager Express and explain the SIP subsystem and the SIP trigger for voice mail
• Lab 3-1: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express

Lesson 3: Cisco Unity Express Integration with Cisco Unified Communications Manager Express

This lesson defines the Cisco Unity Express system settings. Upon completing this lesson, you will be able to meet these objectives:

• Describe the general Cisco Unity Express general system settings: mailboxes and distribution lists
• Describe the business hours and holiday settings
• Lab 3-2: Configuring Cisco Unity Express System Settings

Lesson 4: Configuring Cisco Unity Express User Accounts

This lesson defines user account management options and user-related configuration elements including account policies and subscriber classes of service. Upon completing this lesson, you will be able to meet these objectives:

• Explain how to import subscribers from Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Describe Cisco Unity Express mailboxes
• Describe the Message Notification feature in Cisco Unity Express and how to restrict it
• Describe Cisco Unity Express class of service and the user rights, which can be assigned to subscribers
• Describe the Cisco Unity Express VoiceView Express feature
• Describe the Cisco Unity Express IMAP Messaging feature
• Lab 3-3: Configuring Cisco Unity Express Users

Lesson 5: Understanding Cisco Unity Express AutoAttendant

This lesson defines how the Cisco Unity Express AutoAttendant application works and how it is configured. Upon completing this lesson, you will be able to meet these objectives:

• Describe the Cisco Unity Express AutoAttendant application
• Describe the scripts in Cisco Unity Express and their characteristics
• Describe call handling in Cisco Unity Express
• Show an example where a call triggers the application and, based on the business hours or day, the call is processed in different ways
• Lab 3-4: Implementing Cisco Unity Express AutoAttendant

Lesson 6: Troubleshooting Cisco Unity Express

This lesson defines the available traces that can be used to troubleshoot issues that are related to voice mailboxes and MWI. Upon completing this lesson, you will be able to meet these objectives:

• Describe how to troubleshoot Cisco Unity Express issues on Cisco Unified Communications Manager Express and on Cisco Unity Express
• Troubleshoot a SIP integration issue
• Troubleshoot an MWI issue
• Troubleshoot a subscriber and mailbox issue
• Lab 3-5: Troubleshooting Cisco Unity Express

Module 4: Voice Profile for Internet Mail Implemenation

Implement voice-mail networking using VPIM.

Lesson 1: Understanding VPIM

This lesson defines the features and characteristics of VPIM. Upon completing this lesson, you will be able to meet these objectives:

• Describe how voice messaging systems are networked together
• Describe the advantages of VPIM Networking between different voice messaging systems

Lesson 2: Implementing VPIM in Cisco Unity Connection

This lesson defines how to implement VPIM in Cisco Unity Connection. Upon completing this lesson, you will be able to meet these objectives:

• Describe the connection locations and VPIM locations in Cisco Unity Connection
• Describe the SMTP setup for VPIM in Cisco Unity Connection
• Describe how to import remote users into Cisco Unity Connection automatically

Lesson 3: Implementing VPIM in Cisco Unity Express

This lesson defines how to implement VPIM in Cisco Unity Express. Upon completing this lesson, you will be able to meet these objectives:

• Describe the implementation of VPIM in Cisco Unity Express
• Define the trace settings for Cisco Unity Express and Cisco Unity Connection VPIM troubleshooting
• Lab 4-1: Implementing VPIM in Cisco Unity Connection and Cisco Unity Express

Module 5: Cisco Unified Presence Implementation

Implement Cisco Unified Presence and Cisco Unified Personal Communicator.

Lesson 1: Understanding Cisco Unified Presence

This lesson defines the features and characteristics of Cisco Unified Presence. Upon completing this lesson, you will be able to meet these objectives:

• Describe the role of Cisco Unified Presence in a Cisco Unified Communications solution
• Describe briefly the Cisco Unified Presence features covered in this course

Lesson 2: Understanding Cisco Unified Presence Components and Communication Flows

This lesson defines the components of a Cisco Unified Presence solution, their functions, and the communication flows between the individual components. Upon completing this lesson, you will be able to meet these objectives:

• Describe the Cisco Unified Presence architecture and the protocols used
• Describe a native presence solution and the different Cisco Unified Presence approaches
• Describe how to connect Cisco Unified Presence clusters within the same domain or in different domains (interdomain federation)
• Describe the enterprise IM functionality
• Design a single and a multisite Cisco Unified Presence solution

Lesson 3: Integrating Cisco Unified Presence

This lesson defines how to integrate Cisco Unified Presence with Cisco Unified Communications Manager and Cisco Unified Communications applications. Upon completing this lesson, you will be able to meet these objectives:

• Enable presence for Cisco Unified Communications Manager end users
• Describe the application listener and the configuration of the listeners
• Set the Cisco Unified Presence system settings
• Enable intercluster peering
• Lab 5-1: Integrating Cisco Unified Presence with Cisco Unified Communications Manager

Lesson 4: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator

This lesson defines how to configure Cisco Unified Presence features, such as Cisco IP Phone Messenger and Cisco Unified Personal Communicator support, and how to implement Cisco Unified Personal Communicator including Active Directory integration. Upon completing this lesson, you will be able to meet these objectives:

• Configure Cisco IP Phone Messenger for IP phones and Cisco Unified Personal Communicator
• Configure Cisco Unified Presence for Cisco Unified Personal Communicator usage
• Configure Cisco Unified Personal Communicator settings on the client
• Configure desk phone control for Cisco Unified Personal Communicator
• Configure the meeting notification for Cisco Unified Presence
• Lab 5-2: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator

Lesson 5: Verifying and Troubleshooting Tools for Cisco Unified Presence Components

This lesson defines the Cisco Unified Presence verification and troubleshooting tools that are available for different Cisco Unified Presence Components and explain how to use them. Upon completing this lesson, you will be able to meet these objectives:

• Explain the use of the Cisco Unified Presence troubleshooter
• Explain the use of the Cisco Unified Personal Communicator troubleshooting tools
• Explain how to trace on Cisco Unified Presence
• Lab 5-3: Troubleshooting and Verifying Cisco Unified Presence Components

Hands-on Lab Exercises

• Lab 2-1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
• Lab 2-2: Configuring Cisco Unity Connection System Settings
• Lab 2-3: Implementing Cisco Unity Connection Partitions and Search Spaces
• Lab 2-4: Implementing Cisco Unity Connection Call Management
• Lab 2-5: Configuring Cisco Unity Connection Users
• Lab 2-6: Troubleshooting Cisco Unity Connection
• Lab 3-1: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
• Lab 3-2: Configuring Cisco Unity Express System Settings
• Lab 3-3: Configuring Cisco Unity Express Users
• Lab 3-4: Implementing Cisco Unity Express AutoAttendant
• Lab 3-5: Troubleshooting Cisco Unity Express
• Lab 4-1: Implementing VPIM in Cisco Unity Connection and Cisco Unity Express
• Lab 5-1: Integrating Cisco Unified Presence with Cisco Unified Communications Manager
• Lab 5-2: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
• Lab 5-3: Troubleshooting and Verifying Cisco Unified Presence Components