ACUCM Administering Cisco Unified Communications Manager V8 - Classroom

ACUCM_8 Administering Cisco Unified Communications Manager

Course Description

Administering Cisco Unified Communications Manager (ACUCM) v8.0 provides system administrators and networking professionals with an understanding of the Cisco Unified Communication Manager System. This course teaches the concepts of IP telephony using the Cisco Unified Communication Manager server, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of the Cisco Unified Communication Manager concepts: clustering, route plans, digit manipulation, call admission control, survivability, media resource, and Cisco Unified Communication Manager features, which are all important to supporting IP telephony in the enterprise network.

ACUCM is geared to individuals who will be using Cisco Unified Communication Manager Administration to perform basic administration-level tasks and provide level one support. The course focus is on Cisco Unified Communications Manager version 8.x.

This course includes various lab exercises to apply what was learned in each preceding lesson. We begin the lab with a newly installed publisher and subscriber. The only elements that are preconfigured are two Media Gateway Control Protocol (MGCP) gateways for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor's pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

Prerequisites

To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:

• Working knowledge of Microsoft Windows 2000/XP
• Working knowledge of Microsoft Exchange or Lotus Domino messaging environment
• Working knowledge of the features and benefits of a PBX (CallManager preferred)
• Basic IP telephony concepts

Associated Certifications

None

Who Should Attend

The primary audiences for this course are:

• Network Administrators
• System Administrators
• Entry-level Network Engineers

Course Objectives

The course contains these components:

• Upon completing this course, the learner will be able to meet these overall objectives:
• Discuss Cisco Unified Communication Manager and how it is deployed in the IP telephony network
• Use the basic administrative functions to set up the Cisco Unified Communications Manager server, add users, and perform a backup and restore
• Describe the parameters that affect phones and devices in the network, their configuration, and registration
• Develop a basic route plan, explain its purpose, and configure in the IP telephony network
• Explain the use of transformation masks, route filters, DDI, and translation patterns to accomplish specific types of digit manipulation and call routing
• Describe partitions and CSSs and their use, function, and configuration
• Describe CAC and Cisco Unified SRST
• Describe the various media resources as well as their use and configuration in Cisco Unified Communications Administration
• Describe the basic features and services of Cisco Unified Communications Manager and their configuration in Cisco Unified Communications Manager Administration
• Describe the available phone and directory number options, user web pages, and BAT

Course Outline

Module 1: Introduction to IP Telephony

Discuss Cisco Unified Communications Manager and how it is deployed in the IP telephony network.

Lesson 1: Exploring IP Telephony

This lesson describes the basic concepts of IP telephony and how the Cisco Unified Communications Manager provides scalability in the growth of the network.

Lesson 2: Describing the Cisco Unified Communications Manager Deployment Models

This lesson explains the various deployment models.

Module 2: Defining the CUCM Basic Configuration

Use the basic administrative functions to set up the Cisco Unified Communications Manager server, add users, and perform a backup and restore.

Lesson 1: Logging into Cisco Unified Communications Manager

This lesson defines how to use the various applications in the Cisco Unified Communications Manager server and will know which username and passwords are appropriate for accessing each application.

Lesson 2: Configuring the Cisco Unified Communications Manager Server

This lesson defines how to configure the Cisco Unified Communications Manager server, IP address, Domain Name System (DNS), and the various related Enterprise Parameters.

Lesson 3: Describing Multilevel Administration

This lesson describes multilevel administration and how to configure users with various privileges.

Lesson 4: Configuring the Disaster Recovery System: Backup and Restore Procedures

This lesson defines how to perform a successful backup and restore procedure.

The lesson includes these labs:

• Lab 2-1: Performing General Administration
• Lab 2-2: Configuring Cisco Unified Communications Manager v8.0 Basic Settings
• Lab 2-3: Backing Up and Restoring Cisco Unified Communications Manager v8.0

Module 3: Preparing for Phone Registration

Describe the parameters that affect phones and devices in the network, their configuration, and registration.

Lesson 1: Configuring Cisco Unified Communications Manager System Parameters

This lesson defines how to configure options in Cisco Unified Communications Manager Administration in order to prepare phones and devices for registration.

Lesson 2: Supporting Cisco IP Phones

This lesson describes the use and operation of the various Cisco IP Phones, protocols, and the Phone Button and Softkey Templates.

Lesson 3: Exploring Phone Registration and IP Phone Communications

This lesson describes the function of the DHCP server, the TFTP services, and the Cisco Unified Communications Manager registration process.  

The lesson includes these labs:

• Lab 3-1: Configuring Cisco Unified Communication Manager to Support Cisco IP Phones

Module 4: Configuring a Basic Route Plan

Develop a basic route plan, explain its purpose, and configure in the IP telephony network.

Lesson 1: Exploring Gateways

This lesson describes the various gateways and protocols used to communicate with Cisco Unified Communications Manager.

Lesson 2: Creating a Route Plan

This lesson defines how to create a route plan using route groups, route lists, and route patterns. 

The lesson includes these labs:

• Lab 4-1: Configuring Basic Dial Plan Elements

Module 5: Discovering Route Filters and Digit Manipulation

Explain the use of transformation masks, route filters, DDI, and translation patterns to accomplish specific types of digit manipulation and call routing.

Lesson 1: Configuring Route Filters and Translation Patterns

This lesson describes the purpose, function, and configuration of route filters and translation patterns.

Lesson 2: Understanding Digit Manipulation

This lesson explains the use of DDI, transformation masks, and the Route Plan Report.

The lesson includes these labs:

• Lab 5-1: Configuring Complex Dial Plan Elements

Module 6: Exploring Class of Control

Describe partitions and CSSs and their use, function, and configuration

Lesson 1: Defining Class of Control

This lesson describes CSSs and partitions in the context of the route plant to create an acceptable level of class of control.

Lesson 2: Configuring Advanced Class of Control Features

This lesson explains CSSs and partitions as they are used in the context of the route plan to create an acceptable level of class of control.

The lesson includes these labs:

• Lab 6-1: Implementing Calling Privileges and Restrictions

Module 7: Explaining CAC and SRST

Describe CAC and SRST.

Lesson 1: Understanding CAC

This lesson explains CAC in a centralized and distributed deployment model and the bandwidth considerations for each scenario.

Lesson 2: Exploring SRST

This lesson describes SRST, its function, purpose, and configuration n the IP telephony network.

The lesson includes these labs:

• Lab 7-1: Configuring SRST

Module 8: Understanding Media Resources

Describe the various media resources, as well as their use and configuration in Cisco Unified Communications Manager Administration.

Lesson 1: Explaining Media Resources

This lesson describes the various media resources and their configuration in Cisco Unified Communications Manager Administration.

Lesson 2: Exploring Media Resource Management

This lesson describes the elements involved in controlling media resources by using MRGs and MRGLs.

The lesson includes these labs:

• Lab 8-1: Configuring Media Resources

Module 9: Describing Cisco Unified Communications Manager Features

Describe the basic features and services of Cisco Unified Communications Manager and their configuration in Cisco Unified Communications Manager Administration.

Lesson 1: Understanding Basic Cisco Unified Communications Management Features

This lesson describes some of the basic features in Cisco Unified Communications Manager Administration.

Lesson 2: Exploring Hunt Groups

This lesson describes the function and configuration of hunt groups in Cisco Unified Communications Manager.

Lesson 3: Describing Phone Services

This lesson describes various Phone Services that can be configured in CUCM.

The lesson includes these labs:

• Lab 9-1: Configuring User Features
• Lab 9-2: Configuring Hunt Groups and Call Coverage

Module 10: Exploring Moves, Adds, Changes, and Administration

Describe the available phone and directory number options, user web pages, and Cisco Unified Communication Manager BAT

Lesson 1: Understanding Phone Moves, Adds, and Changes

This lesson describes basic moves, adds, and changes, and the available phone and directory number options found in Cisco Unified Communications Manager; and using the copy with lines feature.

Lesson 2: Describing User Configuration

This lesson describes basic user management by creating user and device associations and providing users with access to the user web pages.

Lesson 3: Utilizing the Cisco Unified Communications Manager BAT

This lesson explains the use and function of the Cisco Unified Communications Manager BAT and the Auto-Register Phone Tool.

The lesson includes these labs:

• Lab 10-1: Create/Associate Users
• Lab 10-2: Using the Cisco Unified Communication Manager Bulk Administration Tool

Hands-on Lab Exercises

• Lab 2-1: Performing General Administration
• Lab 2-2: Configuring Cisco Unified Communications Manager v8.0 Basic Settings
• Lab 2-3: Backing Up and Restoring Cisco Unified Communications Manager v8.0
• Lab 3-1: Configuring Cisco Unified Communications Manager to Support Cisco IP Phones
• Lab 4-1: Configuring Basic Dial Plan Elements
• Lab 5-1: Configuring Complex Dial Plan Elements
• Lab 6-1: Implementing Calling Privileges and Restrictions
• Lab 7-1: Configuring SRST
• Lab 8-1: Configuring Media Resources
• Lab 9-1: Configuring User Features
• Lab 9-2: Configuring Hunt Groups and Call Coverage
• Lab 10-1: Create/Associate Users
• Lab 10-2: Using the Cisco Unified Communications Manager Bulk Administration Tool