As an IT Support Professional, you typically are the first line
of defense when dealing with IT problems at the desktop level
providing troubleshooting and walking customers through resolution.
You are typically assigned to a tier 1 or tier 2 helpdesk support
position where you are responsible for a wide ranging set of
problems to solve including networking, operating system glitches,
system restores, application deployments and desktop security.
Possible Job Titles
- First or second-level support
- Remote support technician
- Preventative maintenance, basic networking, installation,
troubleshooting, communication and professionalism.
- Managing, maintaining, troubleshooting, operating and
configuring basic network infrastructure.
- System security, network infrastructure, cryptography,
assessments and audits.
CompTIA A+ Certification
CompTIA Network+ Certification
CompTIA Security+ Certification
- CompTIA Exam 220-701 A+ Essentials
- CompTIA Exam 220-702 A+ Practical Application
- CompTIA Exam N10-004 Network+
- CompTIA Exam SY0-201 Security+
Total Number of Training Days: 20 Days
Course
LQA+2009ES (5 days)
CompTIA A+ Essentials 2009
Prep 220-701 CompTIA A+ Essentials
Test Preparation for Exam 220-701 CompTIA A+ Essentials
Course
LQA+2009PA (5 days)
CompTIA A+ Practical Application 2009
Prep 220-702 CompTIA A+ Practical
Application
Test Preparation for Exam 220-702 CompTIA A+ Practical
Application
Course
LQNET2009 (5 days)
CompTIA Network+ (2009 Edition)
Prep N10-004 CompTIA Network+
Test Preparation for Exam N10-004 CompTIA Network+.
Course SY0-301 (5 Days)
CompTIA Security+ (2008 Edition)
Prep SY0-201 CompTIA Security+
Test Preparation for Exam SY0-201 CompTIA Security+.
