The target group of this ITIL Intermediate Level Qualification Operational Support and Analysis is:

• Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the v2 Foundation plus the v3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications.
• Individuals who require a deep understanding of ITIL Certificate in Operational Support and Analysis processes and how it may be used to enhance the quality of IT service support within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program
• Operational staff involved in Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Service Management as a Practice
• Service Operation Principals
• The Processes pertaining to Operational Support and Analysis across the Service Lifecycle
• Specific emphasis on the Service Operation Lifecycle processes and roles included in:
• Event Management which defines any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of an IT service
• Incident Management which has the capability to bring services back to normal operations as soon as possible, according to agreed service levels
• Request Fulfillment which fulfils a request providing quick and effective access to standard services which business staff can use to improve their productivity or the quality of business services and products
• Problem Management which prevents problems and resulting Incidents from happening, to eliminate recurring Incidents and to minimize the impact of Incidents that cannot be prevented
• Access Management which grants authorized users the right to use a service, while preventing access to non-authorized users

ITIL V3 Service Capability Operational Support and Analysis (OSA) Certification

ITIL Exam V3 Service Capability Operational Support and Analysis (OSA)

Total Number of Training Hours: 40 Hours

Course ITIL v3 Intermediate: Operational Support and Analysis (40 hours).

ITIL V3 Intermediate OSA Online Classes with Real Time Online mentoring and Test Prep

Prep ITIL v3 OSA

Test Prep for ITIL OSA exam.