Define IT service methodologies, procedures and methods. Work with clients to extract requirements, design process flows and implement the processes within the client environment. Provide thorough and comprehensive documentation on developed processes.

Key Functions:

• Assist clients in realizing value from their IT investments through the improvement of their IT management infrastructure including processes, organization & technology deployments.
• Develop processes to manage IT investments, measure IT effectiveness and increase customer satisfaction.
• Work with clients to gain consensus and implement the business processes in their environment.
• Participate in related systems development efforts as needed to provide input and contribute to a comprehensive development strategy.

Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) helps organizations achieve these goals and increase external and internal customer satisfaction.

Service Strategy Fundamentals - Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets.

Service Strategy Processes - In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors.

Service Design Fundamentals - Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services.

Service Design Processes - Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for new or changed services.

Service Transition Processes and Principles - Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations.

Service Operation Principles and Functions - Service Operation is a phase of the Service Lifecycle that helps IT organizations manage their daily operations to provide these IT services.

Service Operation Processes - Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations.

Continual Service Improvement Fundamentals - Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations the tools and processes necessary to continually improve their services.

ITIL V3 Foundation Qualification in IT Service Management

EX0-101

Total Number of Training Days: 3 Days

Course ITIL v3 Foundations (3 days)

The IT Infrastructure Library (ITIL) v3 is the current version of the most widely adopted best practice framework for IT management. Achieving the Foundation Certification represents clear demonstration that you can contribute to improving the maturity of an IT organization across industry and function.

Prep EX0-101

Test Prep for ITIL exam.