As an enterprise support technician, you typically are the face of IT for people working in medium-sized organizations or larger enterprises. You might start by deploying and supporting desktop operating systems. But depending on the company's size, you might specialize in a support area, such as troubleshooting networks or managing security.

Possible Job Titles

• Second-level support
• Lead desktop support technician
• Help desk technician
• Network engineer
• Senior support staff

Skills

General

• Install desktop operating systems
• Configure and troubleshoot hardware
• Configure and troubleshoot networks

Beginner

• Configure and maintain Active Directory

Intermediate

• Manage desktop systems
• Support and maintain desktop applications

Expert

• Deploy desktop operating systems
• Manage desktop security
• Configure and troubleshoot networks

Responsibility Scope

• 90 percent customer support
• 10 percent projects

MCITP: Enterprise Support Technician Windows 7

• Microsoft Exam 70-680TS: Windows 7, Configuring
• Microsoft exam 70-685 PRO: Windows 7, Enterprise Desktop Support Technician

Total Number of Training Days: 8 Days

Course 6292 (3 days)

Installing and Configuring Windows 7 Client

Prep 70-680

Test Preparation for Exam 70-680: TS: Windows 7, Configuring.

Course 50331 (5 days)

Windows 7, Enterprise Desktop Support Technician

Prep 70-685

Test Preparation for Exam 70-685: PRO: Windows 7, Enterprise Desktop Support Technician.